Facility Operations Assistant Manager - Full-time / Part-time

Description

Our Facility Maintenance team is responsible for: keeping our clubs clean, well maintained and safe; making sure all exercise equipment is working properly; and providing a positive experience for our members and guests. No two days will be the same, and you'll likely experience a variety of slightly different challenges each day in a high-energy, health club environment. A positive attitude is a plus.

Duties & Responsibilities

Member Experience

• Assists staff in keeping locker rooms, fitness floors and common areas clean, tidy and welcoming at all times
• Assists with keeping towels and amenities properly maintained and present
• Ensures staff is courteous to members and respectful of their privacy in the locker rooms
• Works alongside staff to complete tasks thru leading by example to improve members experience
• Connects with all members to ensure that they are enjoying their experience
• Proactively interacts with members to gather feedback
• Assist with responding to member feedback with urgency and provides follow up communication with solutions
• Routinely and repetitively lift more than 20 pounds

Sales & Promotion

• Promotes Life Time programs, products, and services

Financial & Budgetary

• Assists the Manager with monthly and annual budget recommendations

Managerial & Supervisory

• Creates and coordinate Operations staff schedule
• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations
• Assists in overseeing locker rooms, fitness floor, tennis, pool and towel services operations
• Assists in training team members through standard operating procedures, role playing, shadowing and providing feedback
• Assists with recruiting and interviewing for the Operations department
• Assists with coaching and counseling team members
• Attends weekly department head, Operations department, and all club meetings

Qualifications

Education & Experience

• High school diploma or GED
• College degree in business, hospitality, or related field preferred
• One-year customer service experience
• Health and fitness operations experience preferred
• Experience with building operations preferred

Licenses / Certifications / Registrations

• CPR/AED certification required within the first 30 days of hire
• Aquatic Facilities Operator Certification (AFO)
• Certified Pool Operator license (CPO) within 3 months of hire

Benefits

• All Life Time Team Members receive:
• Complimentary Life Time membership
• Team Member discounts for Life Time products & services

Additional Full Time Benefits

• Medical, Dental, and Vision Plan
• 401(k) Retirement Plan
• Industry-leading Education and Training
• Flexible Spending Account Dependent (day) Care Account

Compensation

• Hourly Wage