POS Support Technician

Monro is a strong, growing company. Founded in 1957 in Rochester, New York, we now have over 1100 company-owned locations servicing over four million cars each year in the US in 27 eastern and mid-western states. Monro offers customers a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning and scheduled maintenance services. We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.

Supports the development of POS software, hardware and maintenance of POS system by performing the following duties:

• Supports POS software, hardware development cycle to include needs analysis, specifications, testing, troubleshooting and deployment.
• Analyzes user's needs and develops functional specifications.
• Designs and codes programs and scripts to administer the POS systems, install software updates and perform other POS functions.
• Performs functional testing, interpretation and analysis of results of tests.
• Deploys software and hardware.
• Provides technical support for POS Help Desk.
• Trains users and technical staff in the use of new software.
• Works with users and IS staff to develop and modify systems to meet current and future needs.
• Supports user maintenance requests.
• Other duties, as assigned.
• Knowledge of PCs, networks, and telecommunications required
• College degree or related work experience
• Knowledge of the Windows 7 & 10 environments and SQL Server database
• Knowledge in setup, configuration and troubleshooting of LAN/WAN networks
• Must be detail oriented with a team-oriented, collaborative attitude
• Proven analytical, evaluative and problem solving abilities
• Self-motivated and directed
• Ability to work occasional weekends and evenings for special projects
• Comp TIA A+, Network+ certification a plus
• Windows 7 configuration and deployment experience a plus

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Employer