Business Account Executive 1

Business Unit:

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Military Experience Welcome!

Benefits for New Hires start Day 1!

Job Summary:

Increase sales of all Comcast commercial broadband services, commercial video products and telephony products to new, former and existing Comcast small business customers. Consult with customers and prospects to promote the breadth of Comcast products and services within the assigned area. Learn customers' short term and long-term needs and recommend products and service applications to meet those needs. This position will require excellence in consultative selling to develop customer understanding of the benefits of Comcast products and services as compared to the competition.

Employees at all levels are expect to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team-make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

• Assists with the creation and delivery of face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promotes the sale of bundled products to ensure the optimal solution for the customer. Sells with goals of exceeding departmental, financial, and unit targets.
• Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
• Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships. Focuses on goal achievement and is results driven.
• Assists with developing sales territory, including cultivation of local business partnerships and organizational affiliations.
• Retains customer base by delivering on the Comcast Credo. Ensures a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation and excellent follow up skills.
• Prepares sales and activity reports as required.
• Participates in out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading, and negotiating.
• Promotes the sale of bundled products to ensure the optimal solution for the customer. Sells with goals of exceeding departmental, financial, and unit targets.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned

Job Specification:

• Bachelor's Degree or Equivalent
• Business, Marketing
• Generally requires 1-2 years' related experience

Additional Requirements:

• 1-2 years' prior experience in a Business-to-Business sales department, customer service department or combination of both preferred.
• 1-2 years' telecommunications experience.
• Practical experience or advanced knowledge of the high-speed internet business, and its advantages for small business.
• Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand current promotions and products available to them.
• Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook.
• Excellent detail orientation and follow through skills.
• Strong discretionary skills, as this position will have access to and work with information of a confidential nature.
• Must have own vehicle in good working condition, a valid driver license, a good driving record, and valid insurance.

Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast is an EOE/Veterans/Disabled/LGBT employer