Account Manager

The Account Manager is responsible for various tasks directly associated with management of client contracts including handling questions, problems, reports, data analysis and education. ESSENTIAL FUNCTIONS * Manages client account(s) with direct reporting responsibility to GM. * Communicates with key stakeholder(s) on a weekly basis. * Coordinates Contract Compliance for the client(s). * Uses independent judgment to identify opportunities for quality improvements and coordinates with internal departments to develop action plans and monitor progress. * Reviews data in reports to identify areas for improvements as well as negative trends and uses own discretion to work with the client to implement a process improvement and monitor the progress. * Prepares the summary for the monthly reports and identifies any trends that need to be addressed internally and/or externally. * Meets with GM to determine actions to be taken on monthly reports and follows up to ensure that corrective actions are carried out. * Reviews monthly reports for accuracy and ensures compliance to delivery deadlines. * Ensures that any client report outside of the monthly report is accurate and delivered on time. * Is involved in the Facility and Transportation Provider monitoring process and works with the various departments to ensure compliance to delivery deadlines. * Updates policy and procedures related to client contracts and works with various departments to ensure policies and procedures are implemented and followed. * Coordinates client audits. * Coordinates presentations to client as needed. Education BA/BS degree preferred Experience One to three years managerial office experience including experience interacting with customers, problem solving and administrative functions. SKILLS & ABILITIES Personality skills -- Excellent written, verbal communication and interpersonal skills. Able to communicate clearly and comfortably with groups ranging from 2-50 people Competencies -- Excellent organizational, problem-solving, team building, time management and timely follow through skills. Project Management skills desired. Computer Skills -- Proficient in Microsoft Word, Excel, Outlook, and Power-Point PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms and lift. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled