Assistant Operations Manager / Customer Service Rep - Full-time / Part-time

Contract opportunity for a Customer Service Representative within a business professional office setting in the Montgomery, AL area.

(The short-term contract could potentially lead into a full time opportunity.)

As a Representative, you will be speaking on the phone to customers and explaining product knowledge with how to receive a loan and loan options.

RESPONSIBILITIES

• Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Provide customer service to existing barrows who visit the location.
• Actively identifies sales opportunities to originate new business by marketing, evaluating and processing consumer loans and ancillary products.
• Participate in collection activities including taking payments, negotiating payoffs, calling customers to remind them of their payments and encouraging them to commit to pays.
• Manage all day-to-day responsibilities for servicing an ever growing consumer loan portfolio.

• Effectively applies analytical skills to quickly and efficiently resolve any customer issues.
• Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Perform clerical functions associated with generating new accounts, processing loans and handling payments.
• Develop an understanding and abides by the philosophy of the organization, including company policies, operational procedures and compliance.

QUALIFICATIONS

• Willing to submit to pre-employment Assessment tests, Drug Screening, Background and Credit check.
• Bachelor's degree in Accounting, Finance, or equivalent highly preferred.
• 3-5 years of previous customer service experience preferred.
• Must have professional demeanor, positive attitude, strong communication and customer relations skills are a must.
• Demonstrated ability to negotiate, instruct, and persuade others.
• Ability to work as a member of a team while directing staff towards a shared goal.
• Ability to work in a fast-paced environment and manage multiple priorities. Creative problem solving, analytical decision making, organization and time management skills.
• Basic computer skills, typing skills, and familiarity with Windows and Microsoft Office (Word, Excel, Outlook, etc)