Entry Level CSR - Fraud Prevention - HIGH LEVEL

A large Credit Card company in Phoenix is hiring agents in their Fraud Prevention department!

Location: I-17 & Loop 101

Shifts Vary from 10:30am-12:00AM - First come first serve

Fraud Prevention Description

Agents will be taking inbound phone calls that will be transferred from another area of the company or called directly in. These calls will be regarding some sort of suspicious activity on their card or not being able to use it properly.

Agents will have to ask a series of questions to confirm who they are speaking to and then decide if the issue is likely fraud or not fraud. If not, they will unlock the card for the customer and if it is they will shut it down and initiate a new card being sent to them.

Situations can range from seeing something they didn't charge on their activity to someone in line at the grocery and their card being decline because the system flagged it. Agents will need to provide excellent customer service and assist the customer in whatever way necessary. Some of the situations the customer could be very upset for the inconvenience but the agent needs to be empathetic and put the customer at ease.

Call volume can vary from day to day but calls will likely last from 3-6 minutes.

Qualifications:

MUST:
-High School Diploma required
-Good customer service skills and phone articulation
-Ability to read a script and speak well on the phone
-Professional attitude and demeanor
-PERFECT attendance and timeliness (this department has a no tolerance attendance policy)
-Descent work history (must show can hold a position for close to 2 years)
-Goal driven and self-motivated
-Ability to take feedback constantly (not uncommon to receive 3-4 coaching's a shift)

PLUS:
-Phone experience (customer service/collections)
-Fraud experience
-Customer facing experience
-Higher education or in process of higher education

Qualified customer service reps, please apply to Jessica Parsons below!!!

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.