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Verified per hour
Tour Guide Action Line (Japanese Speaking)
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | Honolulu, HI 96814 Honolulu, Hawaii |
About this job
Job Description
A Tour Guide Action Line (Japanese Speaking) with Hilton Grand Vacations is responsible for welcoming Japanese speaking clients and presenting luxury Hilton Grand Vacations ownership product information to clients.
What will I be doing?
As a Tour Guide Action Line (Japanese Speaking) you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
- Utilize Company presentation products and concepts during discussions with clients
- Present vacation ownership product information to clients as provided on the approved Company’s fact sheet
- Tour location campus and product demonstration with clients
- Create and maintain effective communication with clients and provide follow-up assistance for customer satisfaction
- Utilize various forms of communication (e.g. in-person, telephone, email and other written correspondence) to interface with clients
- Attend department meetings for key information regarding Hilton Grand Vacations products and updates
- Promote a positive work environment and adhere to Company core values and policies
- Perform other reasonable duties as assigned by Management based upon business needs
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- 1+ years of sales experience
- Able to obtain a Hawaii real estate license within 12 months of start date
- Able to resolve complex customer service issues
- Able to adapt to and work in a fast-paced environment
- Able to work independently as well as a team environment
- Able to meet performance metrics associated with the position
- Able to work a flexible schedule to include weekends and holidays
- Fluent in Japanese language (read/write/speak) and business level English
- High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 2+ years of sales experience with the ability to close high-end sales
- 2+ years of Hilton family brands experience
- Hawaii real estate license
- BA/BS/Bachelor's Degree
What will it be like to be a Team Member with Hilton Grand Vacations?
At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.
Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members. For more information, visit and .
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