Ops Support Sr. Supervisor - Retail Bank - Sioux Falls, SD - Full-time / Part-time

• Primary Location: United States,South Dakota,Sioux Falls
• Education: High School Diploma/GED
• Job Function: Operations - Core
• Schedule: Full-time
• Shift: Day Job
• Employee Status: Regular
• Travel Time: No
• Job ID: 18078635

Description

This position will have responsibility for Regulation E Disputes Operations Team in Sioux Falls to include oversight of up to 20 non-exempt production staff whose work includes performing investigations pertaining to Regulation E, acting as a point of contact for escalations raised by Branch Management.

• This person will also be responsible for the ongoing performance monitoring and feedback to all staff members within the team.

• Facilitates alignment of the operations support infrastructure through focused technologies and processes.

• Ensures compliance with government regulations as they pertain to the Retail accounts serviced through the evaluation and implementation of appropriate control and testing measures.

• Exercises full leadership and supervisory responsibility over the PECS team.

• Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc.

• Determines hiring to ensure adequate staffing.

• Recommends new work procedures with broader scope of impact.

• Deals with variable (occasionally complex) issues with substantial potential impact. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.

• Applies in-depth understanding of policies as they apply to the department. Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall department goals.

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

• Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.

Schedule: Monday through Friday, 8:00am to 4:30pm.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Propositionexplains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Citigroup Inc. and it subsidiaries ("Citi") are equal opportunity employers (Male/Female/Disability/Veteran) and do not discriminate based on any legally protected status or characteristic.

About our location:

The Sioux Falls site is a strategic site for Citigroup, with multiple lines of business located on campus. We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.

Together, we serve Citi's Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

We accomplish this all within a state of the art facility, which contains a cafeteria, fitness center, and an award winning childcare and learning center. In addition, our team members enjoy an extensive and highly competitive benefit package that includes a comprehensive insurance plan, matching 401K program, and a tuition reimbursement program.

Qualifications

High School Diploma/GED required (BS/BA preferred)

• Supervisory experience preferred (direct line management in a production operations environment preferred)

• Familiarity and understanding of financial industry preferred Broad and

• Operational knowledge of Retail Products, product relationships, AML data requirements and audit knowledge of liability

• Account documentation and financial processing is a plus.