"Customer Service Representative" $13-$16/hr

* Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service.
* Provide service courteously, accurately, and efficiently.
* Solicit sale of new or additional services.
* Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
* Ensures customer retention and satisfaction.
* Making occasional outbound calls for customer service purposes.
* Responding to customer correspondence and updating customer personal information.
* Ensure customer information stays private, secure, and confidential.
* Comply with minimum performance standards including calls per hour, call monitoring scores, occupancy, and attendance.

Aerotek is acting as an Employment Agency in relation to this vacancy.