Manager - Technical Services, Ride and Show (Attraction Maintenance) - Full-time / Part-time

Here at Universal Parks & Resorts™, you can enjoy an exciting culture where creating our unique Universal brand of thrilling experiences is a top priority. We are passionate about what we do and take pride in the exclusive ways we deliver fun.

Comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, and a new destination coming in Beijing, China; we are proud to offer a universe of extraordinary opportunities.  It takes a special kind of person to work at all of our destinations. We value individuals who know how to be part of a team, who embrace fun and are serious about their work. It takes hard work, dedication, knowledge and just the right amount of Universal spirit to open our doors of opportunity. We champion the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience.

Being a part of the Universal family also comes with extraordinary perks. We offer a comprehensive benefits package, career development, excellent growth opportunities, free park admission, complimentary passes, and more!

Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Experience a workplace that will inspire you to be Bold! Apply today.

JOB SUMMARY:  Manages the mechanical, controls, and animation maintenance activities in area of responsibility. Oversees all routine, capital, and expense budgeting and sets direction and priorities of all maintenance functions for the area of responsibility.  Manages and leads supervisors to include continuous improvement, personal development, and administration in area of responsibility.  Oversees system and component design changes, directs the activities of outside vendors and construction for all attraction additions and/or modifications.  Oversees, revises, and implements the preventative and predictive maintenance programs to ensure increased operational readiness and show quality.  Manages and administers the annual inspection of all attractions in area of responsibility.

MAJOR RESPONSIBILITIES:

• Reviews with staff annual, preventative, and predictive maintenance plans to ensure the capital investment is kept in like new condition. 
• Sets the priorities and oversees any modifications and/or engineering modifications to ensure timely completion of tasks.  Analyzes operational performance of the attractions and manages priorities of maintenance activities.
• Supervises and leads training and development of all direct reports in assigned area.  Administers development plans on a regular basis and as required.  Manages schedules and personnel records for direct reports.  Ensures compliance to all Universal Orlando policies and procedures.  Ensures safety is the top priority of assigned area.
• Ensures operational throughput requirements are supported on a daily basis.  Coordinates work efforts with operational needs of the attractions, working directly with all affected departments to ensure the highest level of customer service.
• Ensures all areas of responsibility are in compliance with ASTM F-24 guidelines as well as original manufacturer’s requirements. 
• Builds and manages routine budget for responsible area to include all expenses needed to achieve goals.  Monitors overtime for responsible area, ensuring only used when absolutely necessary.  Builds capital and expense plans for responsible area as required.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• High school degree/GED required.
• Technical School, Associate's degree (Technical), or Bachelor's degree (Mechanical/Electrical Engineering) preferred.

EXPERIENCE:

7 to 10 years experience in theme park Maintenance is required.  3 to 5 years supervisory experience is required. Two years assistant manager, ride and show  experience is preferred; or equivalent combination of education and experience.

ADDITIONAL INFORMATION: 

• NAARSO level 1 certification is required.
• NAARSO level 2 certification is preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Parks & Resorts via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Parks & Resorts HR/Recruitment will be deemed the sole property of Universal Parks & Resorts. No fee will be paid in the event the candidate is hired by Universal Parks & Resorts as a result of the referral or through other means. 

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