Customer Service Representative

This position is in the Student Support Team in the Financial Aid Department. Candidates will be helping student with financial questions on loans or payments.

Daily job duties:

• Taking a high volume of inbound calls (35-50/day)
• Answer student questions regarding billing, refunds, financial aid, or other financial related questions
• Document each call-work within Salesforce and 2-3 other internal systems
• Transfer student to a different department if needed
• Training includes going over the financial aid, tuition reimbursement, systems training etc.
• Resolve calls on average of 1-3 minutes

Sample calls:

• "I submitted my FAFSA and was wondering when my refunds will come through?"
• I was wondering what the status is of my current Financial Aid balance?"
• "I went to the website and was wondering what term I have to pay for?"

Qualifications:

• 6+ months customer service experience

Hours:

TRAINING FOR TWO WEEKS:
Monday - Friday 8 a.m. - 5 p.m.

SHIFTS AFTER TRAINING:
M - F 9 a.m. - 6 p.m. (2)
M - F 7:30 a.m. - 4:30 p.m. (1)
M - F 11 a.m. - 8 p.m. (1)
M - F 8 a.m. - 5 p.m. (5)
Tues- Sat 8 a.m. - 5 p.m. (1)
Tues - Sat 9 a.m. - 6 p.m. (1)

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.