Network Operations Center Analyst

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt
Line of Business: Infrastructure Services

See what life is like at Kroger Technology

at 

 

 

Additional Technology Information: 

 

Position Summary:

Triage, diagnose and remedy Kroger wide area network (WAN) and local area network (LAN) incidents. Ensure the overall stability, security and sustainability of Kroger’s WAN and LAN infrastructure, and interface directly with end users, technology partners and internal technology teams on solutions to network opportunities. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Leverage experience and knowledge of WAN routing protocols/devices and LAN switching protocols/devices to triage, diagnose and remedy WAN and LAN network alerts to insure availability and mean time to repair (MTTR) service level agreements are achieved
• Provide first-level and second-level network operations for all WAN and LAN related triage; remediate very small aperture terminal (VSAT), cellular, wired and wireless WAN and LAN incidents
• Serve as the technical subject matter expert on Kroger’s WAN and LAN network environments and operations
• Recognize and appropriately escalate high-priority incidents quickly to the proper network level 3 team
• Leverage experience and knowledge of Wi-Fi and wireless access point infrastructure to triage, diagnose and remedy wireless infrastructure incidents
• Facilitate and assist with conference calls related to critical network incidents
• Configure bare metal network routers and network switches from scratch
• Create and review network device and network system change procedures and documentation
• Perform proactive maintenance on network routers, switches, channel service units (CSU)/data service units (DSU), wireless access points and other network equipment
• Provide network device implementation support and assistance for new network devices
• Assist with standard network requests to assist Kroger technology management (KTM) in new store standup and installations
• Maintain flexibility to work any shift
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

• 4 years of experience working in network technologies
• Experience and knowledge of network routing and switching protocols
• Proficient customer service skills
• Highly motivated and service oriented
• Must be self-motivated and capable of working with minimal supervision
• Must be able to work within a team environment and/or individually
• Excellent organizational, multi-tasking and teamwork skills
• Desire to learn new technologies and keep technical skills current
• Strong oral and written communication skills

Desired Previous Job Experience:

• Cisco Certified Network Associate (CCNA) certification
• Experience in troubleshooting Cisco routers and Hewlett-Packard switches
• Familiarity and experience with Zigbee wireless access points
• Experience with Extreme Network wireless access points
• Previous experience with network monitoring tools

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]

States: Indiana; Kentucky; Ohio
Keywords:

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more than 443,000 Associates across 35 states and the District of Columbia. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

 

Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of in 35 states and the District of Columbia.  Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States.  Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 

 Posting Notes:  OH || Blue Ash || 11450 Grooms Road || 45242 || Kroger General Office || [[mfield2]] || Information Services and Systems || Employee || Non-Exempt || Full-Time || None