Counter Sales - Full-time / Part-time

Position Summary:

• Sells parts to customers at the counter, over the telephone, or through the repair shops

Essential Functions:

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
• Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
• Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.
• Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.
• Notifies manager of out-of-stock parts or other department materials that require immediate attention. Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
• Notifies customers of receipt of special order parts. Informs customers of parts order arrival and delivery date.
• Verifies will-call and back orders weekly and returns to vendors. Follows up on back orders.
• Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
• Participates in annual physical inventory.
• Assists branch manager with maintaining lost sales tracking program.
• Keeps front counter and parts areas clean and free of clutter. Performs weekly branch cleaning in cooperation with the rest of the branch staff.
• Stays informed of new products and product updates.
• Will also perform basic General Warehouse duties as assigned.

Requirements:

• 1 – 3 years of work related experience (auto parts sales a plus)
• Excellent verbal communication skills
• Experience using MS Office software products
• AS 400 / JD Edwards experience or similar ERP a plus
• Experience working in a warehouse setting.