Customer Service Specialist

We are seeking Customer Service Representatives to join the billing department at a high volume call center in downtown Springfield! This is a contract to permanent position. Primary responsibilities include, but are not limited to: -Research and respond to customer inquiries in a high volume customer response center -Handle inbound customer calls to process payments, offer billing solutions, endorse policies, and confirm coverage for 3rd parties for personal lines insurance policies -Handle customer's direct and in-direct need -Build rapport and educate the customer to assist them with their insurance needs -Responsible for product offerings and education of company products and