Store Seasonal Employee

The primary function of the Customer Service Associate (CSA) I - Loader is to assist customers with all of their shopping needs. The CSA I -
Loader is responsible for providing excellent customer service by responding to customer inquiries and helping customers with locating,
selecting, carrying, and loading merchandise along with responding to requests for assistance throughout the store. This includes
supporting checkout functions and other customer services as needed. The CSA I - Loader is responsible for preparing quick-load items,
replenishing shelf stock, and using power equipment as needed. The CSA I - Loader is also required to maintain a safe and secure work
environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential
theft or security risks. Lastly, the CSA I - Loader is responsible for completing all other duties as assigned.

Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing
Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day
require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours

per week, respectively; more hours may be required based on the needs of the store.
Acting with Honor and Character: Integrity and Ethics
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Equipment Operations
Being Organizationally Savvy: Organizational and Department Knowledge
Communicating Effectively: English Language Proficiency; Telephone Etiquette; Verbal Communication; Written Communication
Conscientiousness/Inspection/Detail Orientation: Attention to Detail; Dependability
Customer Service: Customer Need Identification (Curiosity); Customer Service Orientation
Decision Making: Decision-Making; Problem Solving
Demonstrating Personal Flexibility: Adaptability/Flexibility; Learning; Stress Tolerance
Focusing on the Bottom Line: Accountability; Initiative
General Product or Service Knowledge: General Product and Service Knowledge
Getting Organized: Multi-Tasking; Planning and Organizing; Time Management
Keeping on Point: Sense of Urgency
Loading/Receiving: Loading
Loss Prevention: Inventory Control
Managing Diverse Relationships: Diversity Awareness
Policies & Procedures: Lowe's Policies and Procedures; Lowe's Safety and Loss Prevention Policies and Procedures; Return and Exchange
Policies; UPC Tags
Power Equipment: Powered Equipment
Quality Awareness: Quality Awareness

Reading Comprehension: Reading Comprehension
Relating Skills: Interpersonal Skills; Listening; Sociability; Teamwork
Safety Orientation: Equipment and Tool Safety; Safety Orientation
Provides prompt support to all checkout functions.
- Pulls orders for customers and contractors by pulling paperwork, reviewing orders on the computer, and using power equipment.
- Monitors entrance for security issues and communicates issues and solutions to management.
- Uses Kronos to look up schedule and log PTO (Paid Time Off) requests.
- Writes down customer information and date of pick up and attaches the information to orders.
- Uses power equipment to handle freight when needed.
- Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
- Promotes and offers customer loyalty programs (e.g., MyLowes).

- Verifies description and price as merchandise is scanned.
Lifts 26-50 pounds without assistance many times a day and also lifts 51-75 pounds without assistance daily and 76-100 pounds with

assistance daily.

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.