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Avaya Voice Team Manager IP Office - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | New York, NY New York, New York |
About this job
Job Description
Avaya Voice Team Manager IP Office
My name is Bill Stevens and I have a new full time Avaya Voice Team Manager opportunity in Midtown, Manhattan that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me. The ideal candidate will be responsible for the day-to-day technical operations of the Voice department, including staff management by providing guidance to ensure that the Voice staff understand and execute all functions in accordance with the firms policies and procedures. The ideal candidate must have experience with Avaya IP Office and any network packet analyzer.
The ideal candidate should possess knowledge of Avaya Legacy products and experience with modern Avaya products. He / She will be asked such questions as to how to design a basic CM setup including System and Session Manager. The ideal candidate should possess basic SIP troubleshooting skills and have experience using Wireshark or any of the broad array of Avaya tools.
Please let me know if Midtown, Manhattan could be an option for you.
This position pays $110,000 to $120,000 plus an outstanding benefits package.
Responsibilities:
Lead the Avaya Voice Management function. Drive projects by engaging the various functions organization.
Implement, manage and evaluate Voice operation processes and procedures, in accordance with the standards and procedures set out by the organization.
Drive innovation based on latest technologies and integration capabilities.
Maintain progress, able to balance task completion, track progress and drive assignments to completion while communicates status and issues with the Chief Technology Officer.
Interface with Avaya on business partner related matters such as:
Training and certifications
Contracts and Business plans
Sales authorizations
Miscellaneous
Liaise between departments on matters of interconnectivity, installation and support.
Define, plan and design innovative enterprise-wide connectivity, collaboration, and voice platform infrastructure solutions, including integrated financial analysis of technical alternatives to meet business/operational requirements.
Successfully negotiate technical design and deployment strategy with internal clients and peers.
Define product standards, configuration standards and solutions for enterprise voice systems and contact center solutions.
Provide support for infrastructure projects ensuring alignment with architecture direction.
Serve as a subject matter expert for escalation on voice related operational and implementation issues and well as to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security.
Investigate, test and implement new products and services related to voice.
Assist in the creation of proposals and approve all PBX designs and follow up on purchase and inventory.
Supervise project management through routine meetings and checkpoints.
Monitor on ongoing Client support including tickets and VSA maintenance.
Create and distribute Voice related BCP plans for Voice Clients.
Maintain staff by:
Recruiting, selecting, orienting, and training Employees
Maintaining a safe and secure work environment
Developing personal growth opportunities
Provide leadership for Employee relations through:
Effective communication of job expectations
Planning, monitoring, and appraising job results
Coaching, training, counseling, and disciplining employees
Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Work with HR to resolve any Employee issues endeavoring to understand all legal ramifications.
Review daily staffing and work load schedule in order to plan work and personnel assignments for technicians manage departmental time entry approval for hourly Employees.
Establish strategic goals by:
Gathering pertinent business, financial, service, and operations information
Identifying and evaluate trends and options
Choosing a course of action
Defining objectives
Evaluating outcomes.
Review monthly departmental revenue providing recommendations to maximize ROI whenever possible monitor future departmental impact and needs based on predetermined metrics.
Accomplish financial objectives by:
Forecasting requirements
Preparing an annual budget
Scheduling expenditures
Analyzing variances
Initiating corrective actions.
Maintain quality service by:
Enforcing quality and Client service standards
Analyzing and resolve quality and Client service problems
Identifying trends
Recommending system improvements.
Act as Client point of contact for escalated matters and issues which require Management assistance or intervention.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance to direct reports keep abreast of latest technologies being offered to Clients.
Perform hands-on technical work on escalated Voice matters refer major hardware and/or software issues or defective product issues to vendors or department Management for service.
Contribute to the Voice team effort by accomplishing related results as needed.
Motivate staff to accomplish important objectives and multiple demands and creates a sense of urgency in all tasks.
Hold the Voice team accountable for their deliverables and ensure that projects are delivered by agreed timelines.
Develop systems and tools for effective task execution.
Ensure that Voice operational processes stay within agreed upon budgets and timelines.
All other duties as assigned.
Qualifications:
Bachelor’s degree or equivalent level of hands-on experience.
At least 10 years of experience in Project Management and in installation and troubleshooting of Avaya telephony and LAN/WAN environments.
Experience managing complex technical development projects involving integration of multiple systems.
Good understanding of existing network programs and capabilities.
Experience with wire code, cross-connect, station Jack and patch panel assembly and troubleshooting.
Experience and understanding of common Telco circuit types, handling and testing.
Advanced experience and understanding of SIP, H.323 and Legacy telephony infrastructure.
Experience and understanding of the following hardware platforms:
Avaya, Cisco, Acme Packet and third party telephony products.
Hands-on experience and knowledge of Avaya core products and Avaya roadmap.
US citizens and those authorized to work in the US are encouraged to apply, sponsorship for this role is not available at this time.
The interview process will include an initial telephone screening.
******This is an onsite position and there is no working remotely.******
Please let me know your interest for this position, availability to interview and start for this position along with a copy of your recent resume or please feel free to call me at any time with any questions.
Regards
Bill Stevens
Director of Technical Recruiting
PRI Technology
Rockaway, New Jersey 07866
Direct Line: 1-973-732-5454 x21
Cell: 1-973-255-6468
Bill.Stevens@PRITechnology.com
http://www.pritechnology.com
LinkedIn:
http://www.linkedin.com/pub/bill-stevens/3/26/687/
My name is Bill Stevens and I have a new full time Avaya Voice Team Manager opportunity in Midtown, Manhattan that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me. The ideal candidate will be responsible for the day-to-day technical operations of the Voice department, including staff management by providing guidance to ensure that the Voice staff understand and execute all functions in accordance with the firms policies and procedures. The ideal candidate must have experience with Avaya IP Office and any network packet analyzer.
The ideal candidate should possess knowledge of Avaya Legacy products and experience with modern Avaya products. He / She will be asked such questions as to how to design a basic CM setup including System and Session Manager. The ideal candidate should possess basic SIP troubleshooting skills and have experience using Wireshark or any of the broad array of Avaya tools.
Please let me know if Midtown, Manhattan could be an option for you.
This position pays $110,000 to $120,000 plus an outstanding benefits package.
Responsibilities:
Lead the Avaya Voice Management function. Drive projects by engaging the various functions organization.
Implement, manage and evaluate Voice operation processes and procedures, in accordance with the standards and procedures set out by the organization.
Drive innovation based on latest technologies and integration capabilities.
Maintain progress, able to balance task completion, track progress and drive assignments to completion while communicates status and issues with the Chief Technology Officer.
Interface with Avaya on business partner related matters such as:
Training and certifications
Contracts and Business plans
Sales authorizations
Miscellaneous
Liaise between departments on matters of interconnectivity, installation and support.
Define, plan and design innovative enterprise-wide connectivity, collaboration, and voice platform infrastructure solutions, including integrated financial analysis of technical alternatives to meet business/operational requirements.
Successfully negotiate technical design and deployment strategy with internal clients and peers.
Define product standards, configuration standards and solutions for enterprise voice systems and contact center solutions.
Provide support for infrastructure projects ensuring alignment with architecture direction.
Serve as a subject matter expert for escalation on voice related operational and implementation issues and well as to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security.
Investigate, test and implement new products and services related to voice.
Assist in the creation of proposals and approve all PBX designs and follow up on purchase and inventory.
Supervise project management through routine meetings and checkpoints.
Monitor on ongoing Client support including tickets and VSA maintenance.
Create and distribute Voice related BCP plans for Voice Clients.
Maintain staff by:
Recruiting, selecting, orienting, and training Employees
Maintaining a safe and secure work environment
Developing personal growth opportunities
Provide leadership for Employee relations through:
Effective communication of job expectations
Planning, monitoring, and appraising job results
Coaching, training, counseling, and disciplining employees
Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Work with HR to resolve any Employee issues endeavoring to understand all legal ramifications.
Review daily staffing and work load schedule in order to plan work and personnel assignments for technicians manage departmental time entry approval for hourly Employees.
Establish strategic goals by:
Gathering pertinent business, financial, service, and operations information
Identifying and evaluate trends and options
Choosing a course of action
Defining objectives
Evaluating outcomes.
Review monthly departmental revenue providing recommendations to maximize ROI whenever possible monitor future departmental impact and needs based on predetermined metrics.
Accomplish financial objectives by:
Forecasting requirements
Preparing an annual budget
Scheduling expenditures
Analyzing variances
Initiating corrective actions.
Maintain quality service by:
Enforcing quality and Client service standards
Analyzing and resolve quality and Client service problems
Identifying trends
Recommending system improvements.
Act as Client point of contact for escalated matters and issues which require Management assistance or intervention.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance to direct reports keep abreast of latest technologies being offered to Clients.
Perform hands-on technical work on escalated Voice matters refer major hardware and/or software issues or defective product issues to vendors or department Management for service.
Contribute to the Voice team effort by accomplishing related results as needed.
Motivate staff to accomplish important objectives and multiple demands and creates a sense of urgency in all tasks.
Hold the Voice team accountable for their deliverables and ensure that projects are delivered by agreed timelines.
Develop systems and tools for effective task execution.
Ensure that Voice operational processes stay within agreed upon budgets and timelines.
All other duties as assigned.
Qualifications:
Bachelor’s degree or equivalent level of hands-on experience.
At least 10 years of experience in Project Management and in installation and troubleshooting of Avaya telephony and LAN/WAN environments.
Experience managing complex technical development projects involving integration of multiple systems.
Good understanding of existing network programs and capabilities.
Experience with wire code, cross-connect, station Jack and patch panel assembly and troubleshooting.
Experience and understanding of common Telco circuit types, handling and testing.
Advanced experience and understanding of SIP, H.323 and Legacy telephony infrastructure.
Experience and understanding of the following hardware platforms:
Avaya, Cisco, Acme Packet and third party telephony products.
Hands-on experience and knowledge of Avaya core products and Avaya roadmap.
US citizens and those authorized to work in the US are encouraged to apply, sponsorship for this role is not available at this time.
The interview process will include an initial telephone screening.
******This is an onsite position and there is no working remotely.******
Please let me know your interest for this position, availability to interview and start for this position along with a copy of your recent resume or please feel free to call me at any time with any questions.
Regards
Bill Stevens
Director of Technical Recruiting
PRI Technology
Rockaway, New Jersey 07866
Direct Line: 1-973-732-5454 x21
Cell: 1-973-255-6468
Bill.Stevens@PRITechnology.com
http://www.pritechnology.com
LinkedIn:
http://www.linkedin.com/pub/bill-stevens/3/26/687/
Company Description
PRI Technology is a full service Information Technology staff augmentation and executive search firm, comprised of industry professionals with more than 75 years of cumulative staffing experience. We employ the utilization of cutting edge recruiting technologies which allow for greater optimization of our capabilities in serving our candidates and clients needs.
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