Retail Sales Associate - Full-time / Part-time

Job Title…………………. General Merchandise Associate
Department……………... General Merchandise Department
Supervisor………………. General Merchandise Manager

Summary Description

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Result Areas

• Customer Service
• Retail Sales of General Merchandise

Major Duties and Responsibilities

1) Customer Service
• Provide excellent customer service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
2) Retail Sales of General Merchandise
• Provide prompt and accurate service at cash register.
• Assist General Merchandise Manager with attaining retail sales plans in General Merchandise.
• Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
• Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.
• Create well-organized presentations, which appeal to our customers.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Maintain update customer mailing lists.
• Attend training sessions to keep current with merchandising & inventory control issues
3) Other Duties
• As assigned.

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Demonstrate professionalism in providing customer service.
• Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise.
• Accept direction, follow instructions and work well with others.

Qualifications & Job Requirements

• Must have ability to get along with broad customer base.
• Schooling or experience in merchandising and retail sales preferred.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Physical Demands

• Must have the ability to stand and walk the sales floor for most of the day.
• Frequently required to bend, stoop, crouch, reach, and lift up to 50 lb. of merchandise.

Working Conditions

• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.