Retail Store Manager

Job Title: Store Manager

Department: Store Operations

Reports to: District Manager

FLSA Status: Exempt

Classification: Full Time

Job Overview

As a Store Manager you will coach and develop your store team to deliver World Class Service to all customers. You are responsible for executing, operational standards and sales goals. Your commitment to the Company and your team will yield outstanding results for your customers, your store, and your career.

Essential Duties and Responsibilities

· Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing or by email.

· Demonstrate a calm demeanor during periods of high volume, events and manage smooth transitions to keep store operating according to our Standards

· Maintain inventory control, safety, loss prevention and expense control as outlined in Loss Prevention Standards

· Protect employees and customers by providing a safe and clean working environment

· Accountable for financial reporting and operational metrics standards as outlined in Financial Reporting Binder

· Maintain the stability and reputation of the store by complying with legal requirements

· Follow, enforce, and train all employees on all company policies and procedures

· Implementing all operational and merchandising direction that is communicated from the Corporate Office

· Fully accountable for execution of sales, service, and customer experience initiatives in store

· Consistently demonstrate excellent leadership and coaching skills

· Cultivate long term relationships

· Promote and market the business

Competencies

· Proven ability to delegate and follow through on goals and objectives

· Demonstrates excellent customer service skills

· Proven leadership and training skills

· Experience with merchandising

· Strong verbal communication

Education and/or Experience

· Must possess a minimum of 5+ years in retail establishment in Retail Store Management

· College Degree a plus

· Supervising a minimum of 8 employees

· Training employees on company policies and procedures

· Capacity for understanding inter-team conflicts and escalating when necessary

· Clear and persuasive verbal and written communication

· Working knowledge of POS system preferred

Employee Management and Development

· Recruiting, developing and managing high-performing teams

· Inspire and engage employees by motivating the team to succeed

· Lead by example

· Observe and coach employee to provide feedback around sales techniques and providing excellent customer service

· Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion

· Develop and execute individual development plans for store employees

Job Requirement

· Ability to work efficiently, effectively and independently with minimal supervision

· Ability to take initiative and handle various tasks simultaneously

· Ability to meet specified deadlines for multiple, concurrent priorities

· Accountable and trustworthy

· Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays

· Ability to work a rotating schedule that includes the following:

· Fluent in English both verbal and written

Environmental Factors/Physical Demands

In the course of employment you may be given access to business information, customer and/or personnel information, and other company policies, which we regards confidential and request you maintain such information confidential. While performing job duties, the employee is regularly required to have the ability to maintain open communication with customers, fellow employees, and upper management. Access, input, and retrieve information from the POS system. Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job such as lifting up to 50lbs, stand for extended periods of time, climb ladders, bending, reaching, kneeling, stooping, squatting, and reach over your head.