Delivery Merchandiser / Delivery Merchandiser Relief

The Delivery Merchandiser (DM) and Delivery Merchandiser Relief (DMR) provide world class Direct Store Delivery (DSD) service to all channels of customers. Primary function is delivery and distribution of all products on an assigned route within prescribed timelines. Deliver merchandise and unload pre-sold orders; check product quantities for accuracy; and maintain paperwork from operations center. DM’s and DMR’s manage customer expectations regarding delivery and receiving instructions, and back room storage. The DM and DMR effectively communicate with Salesperson and/or District Sales Manager and continuously stay current on all State driving regulations and requirements.

Primary Responsibilities:

- Create rapport with appropriate staff members in all accounts, communicate with staff during deliveries, respond to customer requests, and forward customer requests on to Territory Sales Representative as needed.

- Follow the procedures outlined in the through Yumi best work practices as verified on work-withs. Eliminate waste and maximizes productivity through standardized work (Keep product mobile, No re-work, grab pallets/carts and trash on the way in etc.) Follow Roadnet Schedule.

- Maintain neat and Orderly Backrooms, pick up credits on appropriate basis, place loads in proper freezer area, follow store procedures, and complete paperwork appropriately.

- Completing proper paperwork for returns, mispicks, and transfers, physically returning product to warehouse when needed. To achieve Above Expectation when physical inventory is completed the variance should be zero.

- Conduct activities in a safe manner, follow corporate safety guidelines and requirements (no cell phones while driving, Pre-trip/ Post-trip inspections, proper bending, hand safety, etc.), use PPE, proactively addresses any unsafe conditions observed, locks vehicle, and completes paperwork. Keep a clean and orderly cab and box.

- Prepare truck for operation by inspecting general condition-validating adherence to Yumi standards.

- Decision Driving skills including proper following distance, proper eye lead, proper stopping distance, checking intersections, using safety wedge, proper use of horn, left/ right turn execution, seat belt use, checking and scanning mirrors, proper speed maintained, proper lane observance, parks in appropriate locations and avoids backing.

- Respond to change with positive attitude, offers suggestions for improvements to increase effectiveness of change, support new initiatives, and maintain an open mind.

- Communicate directly with team members on issues, openly shares ideas with others, encourage performance in others, give feedback when needed, train new employees when applicable.

Work Conditions:

- Location: Work is performed 50-80% of time at customer locations delivering products, 20-50% on the road driving vehicle.

- Hazards: Driving a variety of 10-15 ton vehicles in all types of weather, slippery surfaces, lifting hazards, exposure to moving vehicles and equipment, traffic hazards, fall hazard from work on dock and tailgate, fumes, odors and some bouncing, jarring, vibration from truck operation.

- Tools/Equipment Used: 10-15 ton truck, hand truck, pallet jack, forklift, carts, dollies, straps, lift gates, and pallets

- Safety Equipment: Seat belts, gloves, hearing and eye protection as required.

BASIC Requirements:

- Must have a Class C driver’s license with a minimum of 5 years driving experience.

- Must provide a state certified certificate of completion for Defensive Driving taken within the past 90 days.

- High School Diploma / GED equivalent 2 or more years of experience in a business environment

- Successful completion of post offer background checks, drug screen, physical and motor vehicle report

- Must have a valid driver’s license / Must have clean driving record with no moving violations over the past 3 years

- Must have a dependable vehicle with valid insurance

- Ability to work early morning/late night hours

- Willing to work over 40 hours when required

- Willing to work any day of the week, weekends and Holidays

- Must have basic computer skills including ability to use computer ordering equipment

- Must have basic math skills

- Ability to work safely

- Read, write and speak English

- No Visible Tattoos that can be seen while wearing Yumi required uniform (Polo Shirts/Uniforms Shirts) is not allowed. Visible body piercing and earrings is not allowed.

- Tobacco/smoke-free environment

Physical Requirements:

- Standing/Walking: Constantly, while performing duties in retail customer locations; walking, up to 1-2 miles per shift on concrete or tiled surfaces.

- Sitting: Occasionally (10%), while operating personal vehicle between customer locations, can be subject to heavy traffic.

- Lift/Carry: Constantly, 1-5 pounds individual ice cream products up to 800-1000 items per stop or 4,000-7,000 items daily no carry; Occasionally (15%), up to 25 pounds boxed and or 6-8 pack ice cream product from pallet to freezer rack or six-wheel cart, carry short distance up to 6 feet.

- Push/Pull: Frequently, using both hands and arms while moving materials via wheeled cart, exerting a force up to 15-35 pounds depending on surface/slope. Seldom up to 35-75 pounds force moving palletized load using pallet jack.

- Climbing: Seldom or not at all depending on employee height and store set-up/location, using small step ladder.

- Bending/Twisting: Constantly, at waist 30-45 while loading/unloading items from carts to freezer shelves and performing back room stocking duties off loading pallets of ice cream products to freezer carts.

- Kneeling/Crouching: Occasionally, while stocking of freezer display shelves or off loading of pallets at floor level.

- Hands/Arms: Constant use of both hands/arms throughout work shift while forward reaching, handling, gripping, power grasping, fingering and above shoulder reaching while stocking ice cream products.

- Sight/Hearing/Speech: Constantly, required to ensure safe operation of vehicle, and performing essential functions at retail customer locations.

- Other Demands: Subject to cold temperatures -20 degrees F, while working in store freezer units up to 20 minutes, 5-7 times daily.

This description should not be construed to contain every function that may be performed by an incumbent in this job. Incumbents are required to perform other related functions as assigned.