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Bilingual Spanish T-Mobile Retail Assistant Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Annandale, VA Annandale, Virginia |
About this job
Job Description
Assistant Manager Job Description:
- Develop, motivate and manage a high-performing team.
- Coach associates in building relationships with customers and understanding their needs. Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process. Train store associates in using store systems to support the Customer Experience, including the Point of Sale and Customer Account.
- Meet or exceed sales goals for the store.
- Keep abreast of the rapidly evolving T-Mobile technology. Ensure that sales associates are up to speed on new products and offerings and know the sales techniques necessary to sell them.
- Create an environment for discovery in your store that sparks new ideas for using mobile communications.
- Maintain a neat clean organized store environment at all times. Responsible for the overall productivity results in the store. Drive operational efficiency to help minimize risk and protect the stores assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
- Cultivate long-term customer relationships.
- Ensures that visual merchandising is appealing to customers while adhering to T-Mobile standards.
- Maintain all store operational procedures
- Hire and develop a team of effective Sales Associates, Key Holders and Assistant Managers. Make staffing adjustments as needed to meet the needs of the business. Appraise employees to determine eligibility for promotions or other status changes. Cultivate an environment which supports T-Mobile’s values. Utilize tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations.
- Assist with Recruitment effort for District.
- Ability to adapt to a fast-paced, evolving business
Company Description
After being approached by T-Mobile in early 2008, David Massry founded Ritmo Latino Wireless, LLC (RLW) which currently owns & operates 27 T-Mobile locations nationwide. Based in Shrewsbury, NJ, we are one of the first T-Mobile Preferred Retailers (TPR) to partner up with T-Mobile and target the Hispanic/Latino markets in California, Texas, Virginia, Maryland & Washington DC.
RLW prides itself on delivering superior customer service to our customers. We are dedicated to ensuring that every customer receives the latest and greatest devices, support and the ultimate wireless shopping experience. Our Management Teams and Sales Representatives are highly trained in delivering the best quality products, exceptional customer service combined with the highest level of integrity. In our stores our customers always come first as the first language is Spanish in order to ensure our customers are comfortable shopping for their wireless devices and service at our locations.
RLW is proud to be one of T-Mobile's top performing TPR partners nationwide. We attribute this to our dedicated employees whom consistently strive to meet our customer's expectations. With the support of our employees, we will continue to strive and deliver strong results while delivering excellent customer service to all those whom walk through our doors.
EOE Statement Ritmo Latino Wireless is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
RLW prides itself on delivering superior customer service to our customers. We are dedicated to ensuring that every customer receives the latest and greatest devices, support and the ultimate wireless shopping experience. Our Management Teams and Sales Representatives are highly trained in delivering the best quality products, exceptional customer service combined with the highest level of integrity. In our stores our customers always come first as the first language is Spanish in order to ensure our customers are comfortable shopping for their wireless devices and service at our locations.
RLW is proud to be one of T-Mobile's top performing TPR partners nationwide. We attribute this to our dedicated employees whom consistently strive to meet our customer's expectations. With the support of our employees, we will continue to strive and deliver strong results while delivering excellent customer service to all those whom walk through our doors.
EOE Statement Ritmo Latino Wireless is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
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