Travel Counselor

A Newton (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the country's most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our expanding operation.

Job Summary

Working in a professional environment as part of the Sales and Service team, this position requires a candidate who will be committed to the highest level of customer service and possess excellent communication and telephone skills along with international travel experience. We are looking for an, outgoing, self-motivated individual with telephone sales or customer service experience who enjoys assisting mature customers in making their travel plans and servicing them prior to the trip.

Qualifications

• Minimum two years in sales or customer service environment

• Excellent communication skills (both verbal and written)
• Excellent telephone etiquette
• Excellent organizational skills
• Computer literacy including Word and Excel
• Ability to work in a team environment

Responsibilities

• Provide professional assistance for incoming customer telephone calls for sales and service
• Maintain the highest degree of telephone etiquette on all calls taken
• Conduct outbound calls as needed (collections, date consolidation, requested call-backs)
• Update and maintain reservation information in accordance with company guidelines

• Provide assistance in preparing departmental reports and other documentation
• Assume responsibilities for other projects as assigned

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.