Gift Certificate Customer Representative - Full-time / Part-time

Do you enjoy helping others? Are you a personable, compassionate multi-tasker with excellent problem solving and communication skills? Then we’ve got the career you’re looking for!

Elizabeth Arden Spas is the largest day spa company in the world, and we are in need of a Customer Service Representative for our Gift Certificate Center. In this role, you will support both the Red Door and Mario Tricoci divisions.

We have beautiful office space (with covered parking) in the heart of downtown Tempe, located near the light rail, ASU, retail (restaurants/bars/shopping), and parks.

We also offer an array of great benefits, flexibility and development opportunities. If you’re up to the challenge, please apply, we’re looking forward to meeting you!

Essential Functions

• Fulfill daily Gift Certificate online orders and prepare for outgoing federal express pick-up within required deadline
• Provide basic support for customers related to using the Red Door and Mario Tricoci websites
• Monitor Gift Certificate procedures to ensure smooth and efficient operations at all times
• Answer incoming Gift Center phone calls and handle in a timely, efficient and professional manner
• Retrieve and respond to email inquiries from multiple inboxes (Gift Certificate, Customer Service, and Corporate Orders) in a professional and tactful manner, to ensure complete customer satisfaction
• Research any discrepancies and review tracking numbers for lost items
• Maintain a professional and positive attitude while providing a high level of customer service to potential and existing guests
• Exercise sound judgment to make decisions leading to successful resolution of customer issues including issuing credits, refunds, and gratis compensations within parameters defined by Gift Center manager
• Communicate effectively with salon managers to verify or obtain information as needed
• Review and initiate any necessary changes to the (POS) mailing database
• Perform general clerical tasks and compile data for special projects as needed
• Ring up internal employee gift certificate and gift card orders
• Process corporate orders and maintain accurate corporate customer records
• Provide guidance and instruction to temporary employees during holiday seasons
• Maintain lifetime gift card program
• Perform other duties as assigned

REQUIREMENTS INCLUDE:

• High school education or equivalent
• Ability to use sound judgment to solve problems with minimal escalations
• Must have solid math skills for determining the various corporate discounts
• Previous call-center or customer-service experience in a fast-paced environment
• PC experience utilizing Outlook and Excel systems
• Self-motivated to work independently with little or no direction
• Excellent interpersonal, customer service and communication skills
• Detail-oriented with good organizational, time management, analytical and problem-solving skills
• Ability to meet deadlines
• Retail or service background a plus

To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Elizabeth Arden Spas is an Equal Opportunity Employer.

Apply Now!