Customer Service Representative

Opportunity: The Innovative Behavioral Therapies is helping to source candidates for the above client who is looking for a full-time permanent Customer Service Representative

Client does not work as departments but rather as highly collaborative integrated teams dedicated to strategic and creative excellence. Everyone has a strategic mind, a creative identity, and shared accountability for creating culturally engaging work that builds and drives our clients’ business.

Customer Service Representative Responsibilities include but are not limited to:

• Ability to multi-task in a fast-paced environment

• Ability to maintain a friendly, positive demeanor while focusing and not easily distracted

• Respond to approximately 10-20 voicemails daily

• Answer a high-volume of e-mails daily in a professional manner

• Most email responses consist of basic information such as order status and tracking updates

• Provide information in response to inquiries and help customers decide what additional products may best suit their needs

• Resolve problems by clarifying the complaint, selecting and explaining the best solution, and expediting correction to ensure resolution

• Work with database to document and track information on customer status, orders, and delivery dates

• Communicate with other departments if an issue arises

Minimum Requirements:

• Minimum of 2-3 years prior customer service experience

• Excellent verbal and written communication skills

• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel)

• 40+ hours a week (flexibility is required for some Saturdays)

• Working hours are 8:30am – 5:00 pm

• Typing speed of 40+ wpm

• Be willing and eager to work outside of the initial job description

• High School Diploma, GED or higher

• *Please send resume and cover letter