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Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Two Gateway Center, 603 Stanwix St, Suite 1399 Pittsburgh, Pennsylvania |
About this job
General Overview:
The Customer Service Representative handles customer inquiries by telephone and/or email from individual members, groups, and providers in a customer service center. The representative troubleshoots and resolves customer inquiries and ensure that responses are completed timely and according to established service and quality standards.
Essential Job Functions:
Resolves customer inquiries via written or telephonic communication in a timely and accurate manner.
Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meets all productions, quality, and adherence standards. Attends all required training classes
Elevates issues to next level of supervision, as appropriate
Maintains accurate records, including timekeeping records
Other duties as assigned or requested
Hours:
Customer Service hours of operation M-F 8am 8pm
INTERVIEW WITH STAFFMARK RIGHT NOW!
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
The Customer Service Representative handles customer inquiries by telephone and/or email from individual members, groups, and providers in a customer service center. The representative troubleshoots and resolves customer inquiries and ensure that responses are completed timely and according to established service and quality standards.
Essential Job Functions:
Resolves customer inquiries via written or telephonic communication in a timely and accurate manner.
Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meets all productions, quality, and adherence standards. Attends all required training classes
Elevates issues to next level of supervision, as appropriate
Maintains accurate records, including timekeeping records
Other duties as assigned or requested
Hours:
Customer Service hours of operation M-F 8am 8pm
INTERVIEW WITH STAFFMARK RIGHT NOW!
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
Excellent customer service skills.
Attention to detail.
Ability to multi-task.
General computer skills.
Attention to detail.
Ability to multi-task.
General computer skills.
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