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Back Office Support - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 180 Interstate North Parkway SE, Suite 180 Atlanta, Georgia |
About this job
Holiday Peak support for Customer Support (CS) Team. Ensures exceptional external partner and
internal customer satisfaction through timely communication via email and phone.
Responsibilities: Meet or exceed partner and customer expectations with timely, informative responses through
email and phone communications. Interact regularly with Account Management Team to ensure that department and company
priorities are aligned with customer direction. Coordinate with Operations (factory) to ensure customer care issues that require special attention
(i.e. VIP Orders, Reprints due to defects, Expedited requests, etc.) are given proper attention. Report partner and customer issues to appropriate departments and follow up with customer when
appropriate. Work with CS team to provide regular End of Day Reports for specific partners. Log CS contact information for reporting purposes. Provide proactive communication to partners regarding status of orders. Process customer orders returned to customer as undeliverable including notification to the partner. Proactively communicate quality concerns identified by production to the partner. Other duties as assigned.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
internal customer satisfaction through timely communication via email and phone.
Responsibilities:
email and phone communications.
priorities are aligned with customer direction.
(i.e. VIP Orders, Reprints due to defects, Expedited requests, etc.) are given proper attention.
appropriate.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
* Job history of Customer Service including technical support.
* Must display possess strong oral and written communication skills, and thrive under pressure.
* Successful experience working with clients and internal teams at a variety of levels and across
functions to manage client expectations and ensure client satisfaction
* Proficient in Microsoft Office, Microsoft Outlook, web browsers, and ability to learn Customer
Support programs. Tableau and Excel proficiency preferred.
* Enjoy learning new things quickly and solving problems
* Experience in the graphic arts / print manufacturing industry and / or web???to print???industry is a plus
* Flexible schedule and reliable transportation
* Must display possess strong oral and written communication skills, and thrive under pressure.
* Successful experience working with clients and internal teams at a variety of levels and across
functions to manage client expectations and ensure client satisfaction
* Proficient in Microsoft Office, Microsoft Outlook, web browsers, and ability to learn Customer
Support programs. Tableau and Excel proficiency preferred.
* Enjoy learning new things quickly and solving problems
* Experience in the graphic arts / print manufacturing industry and / or web???to print???industry is a plus
* Flexible schedule and reliable transportation
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