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Spanish/English Speaking Customer Service Center Agent - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Charleston, IL Charleston, Illinois |
About this job
Job Description: * Assisting potential new customers with eligibility requirements and needed documentation. * Capturing caller information, and sending out applications. * Provide new customers with program specific information and application assistance. * Explaining program specific benefits to qualified or approved applicants and existing customers. * Research accounts and provide account status updates. * Assist current customers with program benefit recertification, including reading disclosures and attestations. * Transfer customers to appropriate departments for further assistance. * Provide technical support to program customers who are experiencing issues with job based equipment. * Create IT tickets based on issues the customer is
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