Parts And Accessories Retail Specialist

Major Duties and Responsibilities

·     Provide excellence customer service to all of the dealership’s customers.

·     Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.

·     Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.

·     Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

·     Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.

·     Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.

·     Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

·     Greet customers immediately, in a courteous and friendly manner.

Qualifications & Job Requirements

·        Must have ability to get along with a broad customer base.

·        Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

·        Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.