Field Support Specialist

Overview

Location:  MD / DE / PA - Mid Atlantic Region

 

Provide support to franchisees and Franchise Performance Team (FPT) operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues.  Sell and provide services in open routes.  Support overall FPT goals.

 

Responsibilities

 

Franchisee and FPT Support

• Conduct franchisee inventories to maintain accurate accounting records and report results to Business Managers with recommendations
• Advise franchisees in effective inventory management practices
• Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on
• Service open routes including but not limited to selling, collecting receivables and servicing customers in open routes
• Assist the FPT and franchisee population with priority service issues such as, but not limited to:

• New franchisee tool-ups
• Sales meeting set-up or preparation of materials
• Conducting assigned segments of meetings or training
• Tool and equipment show assistance
• Broken tool replacements
• Checking in terminated franchisees
• Tool returns

 

 

 

Qualifications

 

Education and Experience:

• Bachelor’s degree

Knowledge, Skills, Abilities:

• Basic understanding of some aspects of franchisee operations, for example:
• Accounting and finance
• Inventory management
• Order process
• Customer service
• Warranty program
• Credit policy and practices
• Survey process
• Franchise contracts
• Proficient at Microsoft Office

 Other Requirements:

• Supportive of FPT’s goals
• Willingness to travel on a daily basis
• Strong core values
• Enjoy interacting with customers
• Ability to lift 50 to 100 lbs

Competencies:

• Adaptability
• Relationship Building
• Sales Effectiveness
• Planning Orientation
• Dependability / Reliability