Customer Service Representative

.• Provide a friendly and professional greeting to all customers upon entering the store or when answering the phone.
• Get to know your customers and their daily shopping habits.
• Go out of your way to make customers feel important and valued.
• Suggestive sell to customers when appropriate
• Move quickly to provide fast service and be able to stay busy between customers
• Flexible work hours
• Maintains an outgoing, friendly attitude with customers, co-workers and vendors at all times. (SMILE)
• Respectful and polite
• Completes the shift report accurately and in a timely manner at end of each shift.
• Ensures that the cash in drawer is at or below the acceptable level at all times (makes routine safe drops).
• Keeps the overall appearance of the inside store area clean and neat (fast food area, floors, counter area, windows, etc.).
• Stocks fast food area (roller grills, coffee, cups, condiments, etc.) during his/her shift.
• Cleans and stocks restrooms during his/her shift.
• Fronts and faces merchandise and stocks product when empty.
• Bag ice and stock merchandisers or ice dispensers on fountain
• Sweep lot, empty trash, and check pumps for supplies
• Acts as a team player and actively assists in achieving a high score on the monthly walk-thru.
• Follows Alcohol, Tobacco and Gaming Carding Policy
• Actively watches gas pumps and keeps drive offs to a minimum.
• Has an awareness of customers in the store and where they are located.
• Is capable of working in an unsupervised environment.
• Demonstrates problem solving ability and resolves issues quickly and effectively
• Consistently adheres to company Rules of Conduct.

Job Requirements
* High School diploma or equivalent education
* Honest and friendly
* Retail experience preferred
* Excellent communication skills
* Able to read and follow directions
* Self-motivated and able to complete tasks without constant direction
* Able to operate POS, lottery, phone card and money order machines.
* Excellent customer service and interpersonal skills
* Basic math and computer skills
* Reliable transportation
* Ability to multi-task and both with a team and individually
* Ability to understand and communicate (orally and in writing) in English


Additional Information
* Must be able to lift 50 pounds
* Must be able to bend frequently
* Must be able to stand for long periods of time (6-8 hour shifts)
* Frequently required to lift 25 pounds to chest or above.
* Regularly use hands and fingers to handle, control or feel objects
* Regularly see details of objects that are less than a few feet away
* Must be able to work in all weather conditions
* Must be able to work in a cooler with a temp of 32 degrees
* Must be able to balance on a step stool or ladder