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Area Manager (FWW)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lombard, IL Lombard, Illinois |
About this job
Overview
The Area Manager (AM) is responsible for leading their store in creating the best first and lasting experience for every internal and external customer to ensure long-term brand loyalty. Consistently instills in the team an expectation for delighting all of our customers.
The AM is responsible for maximizing the home store's sales goals through daily operations including the management of a sales staff (3-15 Teammates). The Area Manager will provide a consistent training approach to improve sales metrics with efficiency and consistency, improve learning, increase retention in our stores, and enhance a new Teammate's on-boarding experience. Central to this role is accountability for the completion of Store Visit Evaluations on assigned stores. Completion of Store Visit Evaluations includes action plans for Store Manager to complete.
Responsibilities (Essential Functions)
* Strategic Planning and Execution
* SMs scope of responsibility is approximately 3-15 Teammates.
* Responsible to achieve sales and other store financial goals. Must analyze and understand financial goals, reports and track both individual and store results
* Responsible to interview, hire, and train sales staff according to Company guidelines
* Responsible to engage the sales Teammates and their customers
* Responsible to coordinate sales promotions and merchandise displays, which includes stock merchandise, and processing incoming and outgoing merchandise shipments in a timely matter
* Proficient in knowledge and execution of store operations: engraving; performance of all register transactions; and equipment maintenance
* Plan and prepare work schedules; managing to required payroll hours; and work single coverage in the store
* Accountable to balance cash daily, create nightly bank deposits and ensure Teammates are in compliance
* Conduct two annual comprehensive physical inventories. Maintain accurate inventory results throughout the year by analyzing weekly shipment reports and merchandise transfers
* Responsible to ensure the security of the store and offsite storage locations including locks, shipments and cash
* Create a retail store environment to ensure unsurpassed customer service, this includes but not limited to: clean, visually appealing retail store, complying with company guidelines and to ensure the store is in legal compliance
* AMs scope of responsibility is between 3 - 4 stores with $1.5 -- $2.0 million annual sales volume
* Conduct quality store visits (90% of visit focuses on sales, people and visual), based on Company standards and provide written assessments, which identify strengths, opportunities and agreed-upon follow-up actions
* Leadership
* Able to demonstrate successful selling techniques such as up-selling with the ability to articulate product and engraving information to enhance salesmanship and reach store and individual sales goals
* Demonstrate effective interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner
* Ability to listen, read, and accurately transcribe and verify customer message specifications onto engraved merchandise
* Demonstrate the ability to hold teams accountable and confront the tough issues
* Effective leadership through participation in any project team(s) she/he is assigned to
* Manage sensitive matters and maintains a high degree of confidentiality effectively
* Keep District Manager informed regarding all Store Visit Evaluations and developed action plans, as well as ensure any performance concerns at assigned stores are reviewed with District Manager
* Skills and Abilities
* Business Acumen
* Functional and technical skills to do the job at a high level of accomplishment
* Establishing clear directions; clear communicator; brings out the best in people
* Addresses performance opportunity of direct reports firmly and in a timely manner; uses good judgment when difficult decisions are necessary
* Excellent judge of talent; hires, develops and promotes a highly qualified diverse workforce; is not afraid of selecting the most qualified people.
* Driven for results; can be counted on to exceed goals successfully; is constantly and consistently one of the top performers
* Action oriented and full of energy; able to seize opportunities even under challenging circumstances
* Dedicated to exceeding the expectations of internal and external customers
* Relates well and motivates all types of direct reports; someone people like to work for
* Able to effectively cope with change; can shift gears comfortably; effectively implements change without frustration or complete picture
Qualifications
* Education and Experience
* High School diploma or GED
* Minimum of 3 years of retail management experience in a mall-based environment
* Work Environment/Physical Demands
* Normal, no adverse or hazardous conditions
* The noise level in the work area typically remains at a low level but may vary to moderate depending upon the level of customer interactions and seasonal demand.
* The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.
While performing the duties of this job, the Teammate will encounter the following:
Physical Abilities
Lift/ Carry
Stand
C (Constantly)
10 lbs. or less
C (Constantly)
Walk
C (Constantly)
11-20 lbs.
F (Frequently)
Sit
N (Not Applicable)
21-50 lbs.
F (Frequently)
Driving
S (Sometimes)
51-100 lbs.
N (Not Applicable)
Lifting
F (Frequently)
Over 100 lbs.
N (Not Applicable)
Carrying
F (Frequently)
Pushing/pulling
F (Frequently)
Climbing ladders
F (Frequently)
Handling/Fingering
F (Frequently)
Reach Outward
C (Constantly)
Fine Finger Manipulation
C (Constantly)
Reach Above Shoulder
F (Frequently)
Push / Pull
Twisting at Waist
F (Frequently)
12 lbs. or less
F (Frequently)
Repetitive Motion
F (Frequently)
13-25 lbs.
F (Frequently)
Crawl
O (Occasionally)
26-40 lbs.
F (Frequently)
Crouching
F (Frequently)
41-100 lbs.
F (Frequently)
Squat or Kneel
F (Frequently)
Bend
F (Frequently)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
S (Sometimes)
Occupation requires this activity 1-10% of the time
Specific vision abilities required by the job include: close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
Average hearing is required for interacting with Teammates and customers.
Disclaimer
This job description describes the general nature and level of work required of the Store Manager position as well as the essential functions of the job to be performed by teammates in this position, all of which are subject to change by the Company at any time without notice.
The Area Manager (AM) is responsible for leading their store in creating the best first and lasting experience for every internal and external customer to ensure long-term brand loyalty. Consistently instills in the team an expectation for delighting all of our customers.
The AM is responsible for maximizing the home store's sales goals through daily operations including the management of a sales staff (3-15 Teammates). The Area Manager will provide a consistent training approach to improve sales metrics with efficiency and consistency, improve learning, increase retention in our stores, and enhance a new Teammate's on-boarding experience. Central to this role is accountability for the completion of Store Visit Evaluations on assigned stores. Completion of Store Visit Evaluations includes action plans for Store Manager to complete.
Responsibilities (Essential Functions)
* Strategic Planning and Execution
* SMs scope of responsibility is approximately 3-15 Teammates.
* Responsible to achieve sales and other store financial goals. Must analyze and understand financial goals, reports and track both individual and store results
* Responsible to interview, hire, and train sales staff according to Company guidelines
* Responsible to engage the sales Teammates and their customers
* Responsible to coordinate sales promotions and merchandise displays, which includes stock merchandise, and processing incoming and outgoing merchandise shipments in a timely matter
* Proficient in knowledge and execution of store operations: engraving; performance of all register transactions; and equipment maintenance
* Plan and prepare work schedules; managing to required payroll hours; and work single coverage in the store
* Accountable to balance cash daily, create nightly bank deposits and ensure Teammates are in compliance
* Conduct two annual comprehensive physical inventories. Maintain accurate inventory results throughout the year by analyzing weekly shipment reports and merchandise transfers
* Responsible to ensure the security of the store and offsite storage locations including locks, shipments and cash
* Create a retail store environment to ensure unsurpassed customer service, this includes but not limited to: clean, visually appealing retail store, complying with company guidelines and to ensure the store is in legal compliance
* AMs scope of responsibility is between 3 - 4 stores with $1.5 -- $2.0 million annual sales volume
* Conduct quality store visits (90% of visit focuses on sales, people and visual), based on Company standards and provide written assessments, which identify strengths, opportunities and agreed-upon follow-up actions
* Leadership
* Able to demonstrate successful selling techniques such as up-selling with the ability to articulate product and engraving information to enhance salesmanship and reach store and individual sales goals
* Demonstrate effective interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner
* Ability to listen, read, and accurately transcribe and verify customer message specifications onto engraved merchandise
* Demonstrate the ability to hold teams accountable and confront the tough issues
* Effective leadership through participation in any project team(s) she/he is assigned to
* Manage sensitive matters and maintains a high degree of confidentiality effectively
* Keep District Manager informed regarding all Store Visit Evaluations and developed action plans, as well as ensure any performance concerns at assigned stores are reviewed with District Manager
* Skills and Abilities
* Business Acumen
* Functional and technical skills to do the job at a high level of accomplishment
* Establishing clear directions; clear communicator; brings out the best in people
* Addresses performance opportunity of direct reports firmly and in a timely manner; uses good judgment when difficult decisions are necessary
* Excellent judge of talent; hires, develops and promotes a highly qualified diverse workforce; is not afraid of selecting the most qualified people.
* Driven for results; can be counted on to exceed goals successfully; is constantly and consistently one of the top performers
* Action oriented and full of energy; able to seize opportunities even under challenging circumstances
* Dedicated to exceeding the expectations of internal and external customers
* Relates well and motivates all types of direct reports; someone people like to work for
* Able to effectively cope with change; can shift gears comfortably; effectively implements change without frustration or complete picture
Qualifications
* Education and Experience
* High School diploma or GED
* Minimum of 3 years of retail management experience in a mall-based environment
* Work Environment/Physical Demands
* Normal, no adverse or hazardous conditions
* The noise level in the work area typically remains at a low level but may vary to moderate depending upon the level of customer interactions and seasonal demand.
* The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.
While performing the duties of this job, the Teammate will encounter the following:
Physical Abilities
Lift/ Carry
Stand
C (Constantly)
10 lbs. or less
C (Constantly)
Walk
C (Constantly)
11-20 lbs.
F (Frequently)
Sit
N (Not Applicable)
21-50 lbs.
F (Frequently)
Driving
S (Sometimes)
51-100 lbs.
N (Not Applicable)
Lifting
F (Frequently)
Over 100 lbs.
N (Not Applicable)
Carrying
F (Frequently)
Pushing/pulling
F (Frequently)
Climbing ladders
F (Frequently)
Handling/Fingering
F (Frequently)
Reach Outward
C (Constantly)
Fine Finger Manipulation
C (Constantly)
Reach Above Shoulder
F (Frequently)
Push / Pull
Twisting at Waist
F (Frequently)
12 lbs. or less
F (Frequently)
Repetitive Motion
F (Frequently)
13-25 lbs.
F (Frequently)
Crawl
O (Occasionally)
26-40 lbs.
F (Frequently)
Crouching
F (Frequently)
41-100 lbs.
F (Frequently)
Squat or Kneel
F (Frequently)
Bend
F (Frequently)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
S (Sometimes)
Occupation requires this activity 1-10% of the time
Specific vision abilities required by the job include: close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
Average hearing is required for interacting with Teammates and customers.
Disclaimer
This job description describes the general nature and level of work required of the Store Manager position as well as the essential functions of the job to be performed by teammates in this position, all of which are subject to change by the Company at any time without notice.
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