Retail Store Associate - Flexible Part Time

Reports To: Retail Store Manager and Assistant Store Manager
Direct Reports: None
Compensation: Non-exempt (Hourly)

Purpose of Position

The Duluth Trading Company Sales Associate, in this guest facing role, delivers the Duluth Brand experience. Associates provide thoughtful, engaging and solution based customer service, demonstrates superior product knowledge, a team player, supports the store goals and takes pride in maintaining an organized and clean store environment

Key Accountabilities:

• Develops an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution- oriented, friendly service to customers. Understands the customer is the center of what we do.
• Understands how to layer personalized service into each area of interaction from greeting to fitting room to register.
• Effectively communicates sales and promotions.
• Understands the importance of email capture as part of sales and service and executes to standard.
• Responds proactively and is empowered to provide positive resolutions to customer concerns.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Assists in receiving, processing and replenishing merchandise.
• Maintains merchandising, presentation and display standards. Sales floor is customer ready.
• Ensures Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
• Accurately and efficiently processes all register transactions.
• Adheres to all Company policies, procedures and practices.
• Performs any other duties as directed by management.

Knowledge and Background Requirements:

• High school diploma or equivalent.
• Retail experience preferred but not necessary.
• Customer centric.
• Takes pride in a job well done, shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Ability to work a flexible shift including nights and weekends.
• Performs other duties as directed.

Environmental Factors:

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching and bending and twisting – below waist and above shoulders.
• Frequently required to use repetitive hand to finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 30 pounds. Push/pull up to 20 lbs.
• Ability to climb ladders, reach and bend.
• Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
• Use of a computer up to 60 % of the time throughout the day.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.