Crew Member

CREW MEMBER

Crew Members are responsible for delivering great guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

 

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

 

Team Environment

• Arrive in a timely manner to be ready in position at the start of scheduled shift.
• Demonstrate respect and dignity to others with all that you do.
• Regularly utilize established communication in the store.
• Respond positively to coaching and feedback.
• Hold themselves accountable for their responsibilities on their shift.
• Able to learn and execute multiple tasks.

 

Operational Excellence

• Hold guests at highest priority and ensure each guest is highly satisfied with his/her experience.
• Respond to specific guest needs and resolve problems with a sense of urgency.
• Adhere to Brand and ABDD standards and systems, delivering quality food and beverage to each guest.
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws.
• Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas and restrooms as directed.

 

Profitability

• Effectively execute restaurant standards and marketing initiatives.
• Prepare all products following appropriate recipes and procedures.
• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
• Comply with all restaurant, Brand, and ABDD polices.

 

Qualifications:

• Skills
  • Must have basic computer skills
  • Capable of counting money and making change
  • Able to operate restaurant equipment (minimum age requirements may apply)

 

REQUIRED COMPETENCIES:

 

Appearance

• Adhere to uniform standards including; hat, name tag, clean pressed apron and white collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

 

Guest Focus

• Anticipate and understand guest’s needs and exceed their expectations.
• Genuinely smiles and eye contact to make guests feel welcome.
• Develop and maintain a guest and community relationships.
• Display and maintain a sense of urgency with guest.
• Seek ways to improve guest satisfaction; ask questions, commit to follow through.
• Resolve guest concerns by following (L.A.S.T.) Brand recommended guest recovery process.

 

Passion for Results

• Set and maintain high standards for self and others, act as a role model.
• Complete all required training and support the training of other team members.
• Consistently meet and exceeds goals.
• Contribute to the overall team performance; understand how his/her role relate to others.

 

Problem Solving and Decision Making

• Identify and resolves issues and problems.
• Communicate and inform management of any issues.
• Use information at hand to make decisions and solve problems; include others when necessary.

 

Interpersonal Relationships & Influence

• Develop and maintain a relationship with team
• Operate with integrity; demonstrate honesty, treats others with respect, keep commitments.