Sales Supervisor Full-Time LXR 1

Req #: 75373
Location Name: Union Square, San Francisco
Department: Stores

At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!

Essential Duties and Responsibilities:

As MOD (Manager on Duty), Sales Supervisor is responsible for the following:

• Communicates daily goals and provides training, coaching and feedback to sales associates
• Ensures sales associates are utilizing appropriate sales techniques and communicating product knowledge to customers and maintaining client books.
• Process customer sales, returns, charge send transactions utilizing POS system. Completes appropriate LXR / DSW paperwork in timely manner.
• Ensure sales associates are explaining the DSW Rewards program and its benefits to customers. Verifies / updates email and mailing address of existing Rewards Members to ensure correct data is on file.
• Ensures LXR department is neat, clean, and organized at all times.
• Follows all Loss Prevention policies and procedures. Ensures all applicable audits and reporting are completed thoroughly and accurately.
• Processes LXR inventory shipments / returns
• Actively participate in store meetings and training sessions with DSW and LXR
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

Required Skills and Competencies:

• Minimum of 1 year retail supervisor / management experience with proven ability to drive sales and meet performance objectives
• Outstanding customer service and selling skills
• Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client book / customer file
• Excellent communication and organizational skills
• Demonstrate behaviors that align with DSW values of Passion, Accountability, Collaboration, and Humility.
• Ability to work nights and weekends is required

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant or associate who requires an accommodation to perform the essential functions of the job should contact Human Resources to request that accommodation.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Manager, Loss Prevention, Management, Sales, Retail