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Housekeeping Supervisor - PM - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Boston, MA Boston, Massachusetts |
About this job
Housekeeping Supervisor
Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a "fun" place to work.
Hotel Overview: Come be part of over 100 years of exceptional service at the Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay.
Summary of Responsibilities:
Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and supervise the day-to-day operation of the department to ensure service standards are followed
* Handle Guest concerns and react quickly, logging and notifying the proper areas
* Responsible for checking house count and maintaining its accuracy.
* Train new employees, help to develop and implement training program
* Be up to date on all guest services, promotions, and events in the hotel
* Work with Housekeeping and Front Office teams to maintain and improve guest service scores
* Actively participate in daily briefing, daily warm up and department meetings
* Ensure Room Attendants are informed daily about priorities in their section
* Follow departmental policies and procedures
* Report necessary maintenance items
* Follow all safety and sanitation policies
* Other duties as assigned
Qualifications:
* Proficient in English (verbal & written) essential
* High school diploma or equivalent preferred
* Minimum 1 year experience in a hotel environment (guest service)
* Proven training skills
* Experience with Hotel Property Management System, Micros-Fidelio desirable
* Proactive with a meticulous eye for detail
* Strong organizational, supervisory and communication skills
* Able to convey information and ideas clearly
* Ability to evaluate and select among alternative courses of action quickly and accurately
* Work well in stressful, high-pressure situations
* Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
* Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift
* Occasional lifting and carrying up to 30 lbs
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Candidates must have legal work authorization to work in the United States of America.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a "fun" place to work.
Hotel Overview: Come be part of over 100 years of exceptional service at the Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay.
Summary of Responsibilities:
Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and supervise the day-to-day operation of the department to ensure service standards are followed
* Handle Guest concerns and react quickly, logging and notifying the proper areas
* Responsible for checking house count and maintaining its accuracy.
* Train new employees, help to develop and implement training program
* Be up to date on all guest services, promotions, and events in the hotel
* Work with Housekeeping and Front Office teams to maintain and improve guest service scores
* Actively participate in daily briefing, daily warm up and department meetings
* Ensure Room Attendants are informed daily about priorities in their section
* Follow departmental policies and procedures
* Report necessary maintenance items
* Follow all safety and sanitation policies
* Other duties as assigned
Qualifications:
* Proficient in English (verbal & written) essential
* High school diploma or equivalent preferred
* Minimum 1 year experience in a hotel environment (guest service)
* Proven training skills
* Experience with Hotel Property Management System, Micros-Fidelio desirable
* Proactive with a meticulous eye for detail
* Strong organizational, supervisory and communication skills
* Able to convey information and ideas clearly
* Ability to evaluate and select among alternative courses of action quickly and accurately
* Work well in stressful, high-pressure situations
* Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
* Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift
* Occasional lifting and carrying up to 30 lbs
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Candidates must have legal work authorization to work in the United States of America.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
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