Fine Jewelry Sales Coordinator ( Full-Time W/ Benefits ) 1424

Req/Job ID: 924139BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Sales
Store ID: 01424: Sears Bethesda MD

Jobs in this category are responsible for: selling and servicing customers within one or more departments, including Fine Jewelry; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay; however, the compensation structure may vary by department or store.

Job Requirements

Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions

Consistently meets or exceeds associate performance standards

Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store

Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs

Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)

Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures

Completes required training in the expected timeframe, and participates in ongoing learning opportunities

Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)

Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)

Uses basic internet navigation to access and print information and reports

Performs other duties as assigned

Basic reading, arithmetic, writing and oral communication skills

Basic internet navigation

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