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in Bridgehampton, NY
Member Service Lead (Kmart 9423 - Bridgehampton, NY) - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | Bridgehampton, NY Bridgehampton, New York |
About this job
Req/Job ID: 919961BR
Employing Entity: Kmart Corporation
Employment Category: Regular, Full-time
Job Function: Field Management
Store ID: 09423: BRIDGEHAMPTON,NY
At Kmart, we aspire to provide our Shop Your Way (SYW) members with excellent products and services that improve their quality of life. In this role one would be responsible for providing the highest level of customer service and exceeding the expectations of our valued members everyday! By building solid relationships both passively and proactively, you will influence our member's shopping and service needs through use of in store and digital solutions while driving Shop Your Way member penetration. This individual will also be the resident expert on all matters Shop Your Way and being able to engage and communicate it effectively to all of our members!
Responsible for providing the highest level of customer service, exceeding the expectations of our valued members everyday! By building solid relationships both passively and proactively and influencing our members to turn to Kmart for all of their shopping needs.
Job Requirements
JOB DUTIES/RESPONSIBILITIES:
Have a "Happy, Helpful, and Here For You" attitude for all interactions with our members
Trains store associates, store management, and Member Service Specialist to deliver on the SYW Vision and Mission
Execute SYW initiatives and priorities in store as needed and keeps store leadership and associates aware of all SYW initiatives and promotions
Connect and build relationships with the most valued members of our stores, by understanding their needs and identifying solutions using our Shop Your Way benefits; when and where members need them; translating into increased member sales.
Strengthens existing member relationships and builds lasting relationships with members by contacting them to follow up on purchases, suggest new products, and invite them to upcoming promotional events
Increase incremental revenue sales per week
Drive in store engagement with members
Enroll new members in the SYW MSA program
Educate and train members on the SYW Ecosystem of apps
Call/Email/Text members to strengthen relationships and bring them back into the store to drive sales
Promote our exclusive partner programs like Uber & Citi 5-3-2-1 Credit Card
Educate members of the benefit from SYW points and coupons
Identify and build business relationships with local businesses to drive additional sales to the store
Ability to work independently with minimal direction against competing priorities
Performs other duties as assigned
Job Requirements:
Internet and digital/mobile app use
Ability to analyze and interpret data
Sales and Customer Service experience
Strong emphasis to satisfy the customer
Leadership and organizational skills
Problem solving and decision making
Excellent listening and communication
Proficiency with Microsoft Office, including Excel and Word
Ability to travel for training and events is required
Preferred Skills:
Knowledge of store merchandising and operations practices and procedures
Outgoing personality
Experience and comfort with public speaking and event planning
Embraces change
Entrepreneurial spirit
Experience in outbound selling
Bilingual (Spanish)
Education Experience: HS Graduate or Equivalent
Years of Related Experience: 1-2 Years
License/Certificate Required: No
Driver's License Required: No
Travel Requirements: None
Age Requirement: 18+
#Stores
Employing Entity: Kmart Corporation
Employment Category: Regular, Full-time
Job Function: Field Management
Store ID: 09423: BRIDGEHAMPTON,NY
At Kmart, we aspire to provide our Shop Your Way (SYW) members with excellent products and services that improve their quality of life. In this role one would be responsible for providing the highest level of customer service and exceeding the expectations of our valued members everyday! By building solid relationships both passively and proactively, you will influence our member's shopping and service needs through use of in store and digital solutions while driving Shop Your Way member penetration. This individual will also be the resident expert on all matters Shop Your Way and being able to engage and communicate it effectively to all of our members!
Responsible for providing the highest level of customer service, exceeding the expectations of our valued members everyday! By building solid relationships both passively and proactively and influencing our members to turn to Kmart for all of their shopping needs.
Job Requirements
JOB DUTIES/RESPONSIBILITIES:
Job Requirements:
Preferred Skills:
Education Experience: HS Graduate or Equivalent
Years of Related Experience: 1-2 Years
License/Certificate Required: No
Driver's License Required: No
Travel Requirements: None
Age Requirement: 18+
#Stores