In Home Agent Postion for Whirlpool - Full-time / Part-time

Inbound Call Executive (In-Home Agent) Job Description

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

• answer calls and respond to emails
• handle customer inquiries both by phone and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

Education and Experience

• high school diploma or equivalent
• proficient in relevant computer applications
• required language proficiency
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes

Key Competencies

• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• customer service orientation
• organizational skills
• attention to detail
• judgment
• adaptability
• team work
• stress tolerance
• resilience

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.