In-Store Customer Service Representative

VERIZON AUTHORIZED RETAILER - GOWIRELESS

Looking for a rewarding career opportunity? GoWireless has it all. We are offering In Store Customer Service Representatives an exciting opportunity to become a valued member of our successful retail force and growth with one of the leading providers of wireless products, services and accessories in the US market.

As a Verizon Wireless Premium Retailer, we offer a competitive compensation package, excellent advancement opportunities, Health, Dental, Vision, and Aflac benefits, Paid Time Off, 401(k), Product Discounts, Top-notch Training, and a fun, success-driven work environment for Full-time shifts. We pride ourselves on offering superior customer service, as well as having the best locations throughout the state.

Position Overview The In-Store Customer Service Representative will welcome and greet customers as they enter the store. In order to be successful, the In-Store Customer Service Representative should understand how to communicate with customers in a fast paced environment. This position is responsible for registering customers as they come into the store, provide general information, and monitor the store flow.

Core Duties and Responsibilities

* Provide consistent excellent customer service experience by maintaining the highest degree of courtesy and professionalism

* Responsible for handling customer service issues such as Datascape bill-pay, setting up phone features like voicemail and speed dial, and making sure customers are pleased with GoWireless and their Verizon experience

* Enthusiastically greet customers upon entering and exiting the store

* Direct customers to appropriate section of the store, and familiarize customers with store layout and available resources

* Manage wait times and customer expectations to help monitor store flow

* Prepare and process sales through GoWireless POS systems

* Responsible for monitoring store merchandise to maintain optimum inventory level

* Responsible for maintaining store standards and appearance

* Responsible for adherence to all Company policies and procedures

* Other duties as assigned by the Store Manager or District Manager

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Minimum Qualifications:

* High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia

* Strong customer service skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment

* Strong interpersonal and communication skills

* Self-motivated, prioritizes tasks and works independently with minimal supervision

* Professional appearance and the ability to work early evenings and weekends

* Willing and able to attend New Hire Orientation (A one week training within the first 30 days of employment)

* Punctual and on time to all work related activities

* Coachable and willing to apply techniques and knowledge

* Provide an exceptional, best in class, customer experience

* Current on company communications, promotions & products (review all internal company emails daily)

* Capable of adapting quickly to industry and company changes

* Maintain minimum goals and expectations.

Physical Requirements:

* Extended periods of time standing

* Lifting up to 50 pounds

* Occasional bending, stooping, pulling

* Repetitive motion tasks while doing computer work

* Exposure to active wireless equipment, signals and transmissions