Layaway Associate

Req/Job ID: 925935BR
Employing Entity: Kmart Corporation
Employment Category: Regular, Part-time
Job Function: Customer Service
Store ID: 04112: ASHVILLE, NC

Provides "World Class" Member Service by surprising and delighting our members every day. Processes all layaway transactions in a fast efficient manner.

Job Requirements

Ensures customer care and selling are #1 priority

Processes all layaway transactions in a fast efficient manner

Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink

Possesses knowledge of all areas of the store including specific locations of merchandise

Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review

Adheres to policies in the processing of check and credit card transactions

Strong understanding of all register functions including how to process all transactions and forms of tender

Affixes labels to merchandise or packages to ensure customer satisfaction

Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities

Promotes the use of our credit card, Smart Plans, and add-on sales

Possesses knowledge of the store, services, and locations of merchandise

Ensures that department personnel pick up high-ticketed merchandise immediately

Displays strong skill sets in use of the Remote Maintenance Unit (RMU)

Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages

Makes eye contact, smiles and greets all customers that come within ten feet of associate

Engages in friendly conversation with customers to build customer relationships

Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can

Demonstrates "Take customer to the merchandise" policy

Performs other duties as assigned

Strong reading, writing, oral, and arithmetic skills

Ability to possess a positive, friendly demeanor

Ability to lift and move merchandise, typically a minimum of 20lbs

Repetitive bending, lifting, stretching and reaching skills

Ability to be cross-trained

Demonstrate strong skills set in suggestive selling techniques

Ability to understand and follow oral and written instructions

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