Operations Agent - Full-time / Part-time

The Operations Agent is responsible for serving the needs of the individual airline and the associated requirements of their aircraft in accordance with individual airline and Menzies Aviation Ground Service's policies and procedures.

Essential Duties and Responsibilities:
The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

Coordinate and assign gates for inbound and outbound aircraft

Perform weight and balance calculations for outbound flights

Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertains to the operation; communicate the information to customer service and ramp

Monitor station radio to communicate between CS agents and ramp agents

Provide accurate flight information to ground crew and flight crew

Ensure paperwork is completed perfectly

Complete necessary training for operations

Complete daily, weekly, monthly audit requirements as regulated by the airline.

Maintain and update RSMS reporting for all flights.

Update flight information through FIDS system

Complete other duties pertaining to operations as requested by the general manager or his designee

Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day

Any additional responsibilities assigned by your direct supervisor/manager

Requirements

Must be able to speak, read and write and understand English

Must be able to lift 35 lbs.

Must be able to work under pressure

Must be able to pass minimum training requirements and recertify on a quarterly basis

Must be available and flexible to work variable shifts including weekends and holidays

Proficient in Microsoft Office products, to include Excel and Outlook

One (1) year previous experience in an airline operations environment or dispatch-related environment preferred.

Must pass pre-employment medical and drug test.

Must be able to pass a ten-year background check as required by US Customs.