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Weekday On-Call Service Supervisor
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 704 - 02062 Norwood, Massachusetts |
About this job
The Norwood office of Home Instead Senior Care is seeking a Weekday On-Call Service
Supervisor Tuesday starting at 5pm until Friday 9am Every other week. This individual must be available for weekend on-call supervision, answering all
calls and overseeing client schedule management to provide the highest quality service to
clients.
The Weekday On-Call Service Supervisor will work closely with the Staffing Coordinators in the
following way:
- Arrive at the Home Instead Senior Care office by 3pm Tuesday afternoon to pick up cell phone, laptop and any related information.
- Go over weekday schedules and any trouble spots that might arise with staffing coordinators
- Notify schedulers of any changes and messages received and email all activity by 8:30am.
- Return to Home Instead Senior Care office Friday morning by 10am to drop off cell phone and laptop.
During the weekday, supervisor's responsibilities will include but not be limited to:
- Answering all incoming telephone calls and responding to them as needed
- Communicate with CAREGivers and clients regarding scheduling as changes arise
- Take messages and document all calls so office staff can respond if necessary when office opens.
- Contact backup person when questions arise about clients or CAREGivers that require input from regular office staff.
- Fill in on assignments that come open until a replacement CAREGiver is found.
Candidate needs to have excellent communication, organization and problem-solving skills.
CNA experience preferred. Also ideal for retired nurses looking for part-time work.
Each Home Instead franchise is independently owned and operated.
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