Senior Systems Engineer - Global Property Networks

Posting Date May 18, 2018
Job Number 18000MCJ
Job Category Information Technology
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

 

Marriott International, Inc. a leading global lodging company with more than 6,000 properties in 122 countries and territories is looking for a Senior Systems Engineer to join its Network Architecture & Engineering team to transform our legacy Property environments to cutting edge platforms. The candidate will be immersed in the elements of network architecture, solution development, design, engineering, integration, operation, and escalation support of network services. S/he will work with architecture, engineering, security, operational and application experts to develop, implement and maintain services, monitoring, reporting, tuning and new automation functionalities for comprehensive solutions that meet and/or exceed Marriott’s Property requirements. S/he will provide architecture & engineering support and request fulfillment associated with Marriott’s Property network infrastructure and input into standards. Primary functions include analysis, design, engineering and implementation of Marriott Property network infrastructure, establish Network architecture design to related systems to meet current and future business requirements.  They will provide guidance to Service Providers to modify and maintain existing Property Architecture & Engineering, new builds, troubleshooting network issues, completion of project requests, oversee lifecycle management, capacity, health and performance management, continuous service improvement, business and technical analyses, reporting and project management. S/he will support Marriott’s Property infrastructure LAN/WAN connectivity design, security, wireless, remote access, load balancing, and cloud connectivity, SDN, SDDC, above property hybrid cloud environments and work efficiently with our technology providers as well as other third-party engineering, application, and operations teams.

• Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
• 5+ years of experience administrating and supporting complex LAN/WAN networks.
• Strong Knowledge of Cisco ISR and ASR platforms (ISR 8xx, 11xx, 44xx,  ASR 100x), DMVPN, IPSec, GRE, DNS, BGP, and OSPF
• Demonstrated experience documenting architectural standards, policies and engineering designs.
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
• Demonstrated experience learning and applying new technologies to solve business needs
• Excellent problem-solving skills working independently and through leading outcomes for cross functional teams
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of platforms
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
• Strong attention to detail with an ability to operate effectively across multiple priorities
• Ability to perform independently as a member of a team and through cross functional initiatives
• Ability to work during non-business hours as needed and on-call rotations

• 7+ years’ experience supporting highly available complex networks at a global enterprise scale
• 5+ Experience with network architecture design and engineering
• Experience with Software Defined Network development and public cloud
• One of more Technical Certifications from Cisco, AWS, Checkpoint, VMWare
• Experience in Network Management Tools such as NetQos, AppNeta, SolarWinds, NetMRI, and InfoBlox IPAM
• Experience with troubleshooting tools including Wireshark, Netflow, tcpdump, and NetScout.
• Experience in IT project management
• An automation “mind-set” with knowledge of scripting (Example: bash, Perl, pHp, Python, etc.)
• Familiar with virtualization and container technologies (Example:  VMWare, Docker, OSE)
• Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise

CORE WORK ACTIVITIES

Delivering Technology

• Provides oversight, management and maintenance of technology products and service alternatives that improve Marriott’s property environment
• Works in a concerted effort with operational, application development and engineering teams to resolve complex issues
• Works closely with department leadership and service providers to support alignment of plans with solution delivery
• Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
• Develops internal SOPs, processes and training to ensure Network Architecture & Engineering team members have the needed skills, and tools to support the production environments and deliver on project commitments
• Develops and maintains Network Architecture & Engineering Standards and offers guidance and training to operations personnel
• Provides input into infrastructure lifecycle, improvement and standardization strategies
• Quantitative and qualitative analyses for operational availability to promote a zero-defect environment
• Leads/assists operational teams in network device updates & upgrades
• Provides on-going maintenance including updates and patches to Marriott’s network infrastructure
• Provides escalation support and consultation for routine and complex network development
• Responsible for the establishment and continuous development of monitoring and alerting for all production environments
• Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
• Coordinates with Plan and Build teams for deployment and production support activities
• Facilitates achievement of expected deliverables and obligations of Services Providers

Technical Leadership

• Provides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership
• Participates in the evaluation and selection of network products
• Participate in application and system performance analysis and tuning, service capacity planning and forecasting
• Develops and generates periodic utilization reports to provide visibility to performance, capacity, availability, OLA and SLA management
• Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
• Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
• L3 analysis of reported outage events to determine potential impact on Marriott infrastructure
• Respond to and resolve emergent service problems; build tools and automation to prevent problem recurrence
• Trains and/or mentors other team members, and peers as appropriate in advances in technology and technical process improvement
• Assists Level-1 & Level-2 internal/external personnel performing triage, diagnosis, resolution or escalation associated with Marriott’s network Infrastructure
• Participates in and suggests improvements to standards configuration, change management processes and practices

Service Provider Management

• Validates that Service Providers meet objectives for project schedules, deliverables, and operational metrics
• Review and validate service provider implementation plan for changes and outcomes
• Reviews estimates of work effort for client project provided by Service Providers for accuracy
• Facilitates timely resolution of service delivery problems and minimizes the impact on clients

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops technical operational plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of technical operational plans through effective planning, organizing, and on-going evaluation processes.

• Successful Team Contributor - Uses an effective interpersonal style to be part of a cohesive team; inspires and sustains team cohesion and engagement by making firsthand contributions to its mission and importance.
• Strategy Execution – Ensures successful execution across of technical operational plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and demonstrates them for others by assuming responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/or others toward the accomplishment goals; proactively acts and goes beyond what is minimally required.

• Customer Relationships - Develops and sustains peer relationships based on an understanding of customer/stakeholder needs and actions consistent with the Marriott’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and service providers by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

• Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
• Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
• Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security
• Business Acumen – Basic understanding and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way, that allows one to solve work-related issues.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.