Repair Shop Manager

Duty or Responsibility

Supervise and help with all estimation of repairs for customers

Provide quality control of finished repairs

Help with education of the most efficient repair methods and techniques to the staff

Handle all administrative duties: production sheets, repair tickets, answering the phone, dealing with customers, reps, and retail staff, ordering parts, maintain accurate inventory.

Provide in-school, onsite repair estimates to band directors for bulk and summer repairs

Travel with the Ed Reps to key accounts to build and maintain a good relationship with band directors and handle any problems or questions they have.

Provide repair clinics to directors and music education majors to help train them in minor repairs

Maintenance of major shop tools and facilities to ensure a good working environment for your staff and personnel.

Ensure repair turn-around time is working in the most efficient manner

Work in customer owned instruments as well as rental fleet in an efficient & timely manner. Ensuring each instrument is repaired according to established quality guidelines. 

Minimum Experience/Knowledge/Skills

 8 years of relevant work experience (in addition to degree or years of previous experience)

• 3 years of experience leading teams and running day-to-day operations of a full service repair shop
• Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Basic understanding and function of all brass, woodwind, percussion and orchestral instruments
• Basic computer knowledge for maintaining logs and commission calculations 

  Proficiency Experience/Knowledge/Skills

   10 years of relevant work experience (in addition to degree or years of previous experience)

  • 5 years of experience leading teams and running day-to-day operations of a full service repair shop
  • Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Novice understanding and function of all brass, woodwind, percussion and orchestral instruments
  • Novice computer knowledge for maintaining logs and commission calculations

   The ability to guide and direct personnel in a professional manner

  • Problem solving ability
  • Good communication skills

   

  • Standard office and computer equipment including MS Office software.

   Develops relationships with external vendors with frequent interaction with relevant internal departments.  

  • Must be able to read, write, speak, and comprehend English.  
  • Warehouse environment, subject to moderate temperature changes. The shop environment can be somewhat noisy at times due to machine that are used to repair items