Call Center Patient Advocate

PrideStaff has clients in the area searching for experienced, proven individuals to assist with temporary, temporary-to-hire and direct hire positions. We are looking for people who are professional and who can represent any company well.

PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the enjoyment of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With PrideStaff, you will be treated fairly, with courtesy and respect. Work with a Staffing and Recruiting agency that works for you!

RESPONSIBILITIES:

• This position will serve as a patient advocate via customer service calls.
• The candidate will make various calls to patients to ensure that they are receiving the best customer service possible.
• The candidate will execute the referral and retention plan.
• The candidate will execute an allotted amount of soft sales calls throughout the day.
• The candidate is responsible for managing the program.

REQUIREMENTS:

• Must have Microsoft Office experience.
• Must be able to utilize professional written and verbal skills.
• Customer service experience is a must.
• Must have a sales, medical and insurance background.
• Experience conducting outbound and/or inbound calls in a call center environment, preferred.
• Must be able to pass an internal basic skills test i.e., Microsoft Word and data entry.
• Must be self motivated and have the ability to completely manage 60 calls a day.
• Must be detailed and organized.
• Must have the ability to multitask.
• Must be willing to complete invoicing/billing.