Staffing Coordinator - Full-time

The right individual for the Staffing Coordinator position will have staffing experience, and the ability to work during office hours of Monday through Friday 8:00 am-5:00 pm.

• Answer each incoming call in a friendly, professional and knowledgeable manner.
• Field new client inquires over the phone in a knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Coordinate and maintain CAREGiver and client schedules on a daily basis.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Working independently, maintain confidentiality of information and meeting deadlines.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication. 

Benefits:

• Salary paid twice per month through direct deposit.
• Dental, vision insurance and IRA after 90 days of employment.
• Paid vacation days after 90 days of employment.
• Month bonus incentives after 90 days of employment.
• Company car during working hours for work related activities.

Qualifications:

• High School Diploma or GED, Bachelor's degree preferred.
• Previous geriatric, management, or staffing experience are preferred.
• Excellent problem solving skills and ability to learn new tasks quickly and to handle a fast paced challenging environment.
• Proficient with computers and Microsoft Office
• Experience with handling client concerns and a strong desire to provide the highest quality service.
• Being organized, detail oriented, ability to multi-task, and demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Meet or exceed minimum qualifications for each of the following checks: criminal history, motor vehicle driving record and drug test to be bondable.
• Must be at least 21 years of age.
• Must hold a valid driver's license and active automobile insurance.
• Professional integrity with no history of abuse toward a person. 

Hiring Process:

• Qualified candidates will be called to conduct a phone interview.
• Those who fit the culture of the company and meet the requirements of the position will be invited to an in-person interview.
• Those who excel on the first in-person interview will be invited to a second in-person interview.
• Once a candidate has passed through all interviews, references have been checked, and the candidate has successfully passed a background screening check, candidates will be invited back for a third assimilation interview to meet the staff and review the details of a job offer.
• If the offer is accepted, the candidate will proceed through orientation and then complete our CAREGiver training program before beginning their role-specific training.

Each Home Instead franchise is independently owned and operated.