Order Support Specialist

• Enter a high volume of orders paying close attention to detail.
• Work in a fast paced environment with a high desire for quality work and accuracy.
• Support the Sales team, Internal Departments and customers providing a variety of tasks; including entry of orders, change orders, validation of pricing and products, pick-ups, account updates and payment processing.
• Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines.
• Set up new accounts, contracts and purchase orders, maintain customer database, prepare reports and perform account reconciliations as necessary.
• Professional communication with interdepartmental personnel in ensuring work flow is generated timely and accurately.
• Provide confirmation of completed orders back to the submitting party.
• Log into order entry call queue to assist sales personnel with emergency orders while out in the field.
• Provide consistent feedback to management working towards continuous improvement.
• Handle special projects as assigned by Department Supervisor.

In order to be successful at this job, here are some SKILLS you should have:

• Customer Service
• Teamwork
• Organization
• Communications
• Decision Making and Problem Solving

• High school diploma or General Education Degree (GED); or equivalent combination of education and experience required.

• 1-2 year experience in customer service or order entry capacity or training

• Excellent written and communication skills
• Ability to multi-task
• Strong analytical and decision making skills
• Excellent PC proficiency (data entry, Microsoft Office suite). Microsoft Navision and understanding of the company's equipment, and services would be helpful.

At United Site Services, we provide a competitive benefits package, with options for both full and part-time Associates, that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chalk full of perks such as paid time off, healthcare, 401K matching, employee assistance programs, Life and AD&D insurance and much more!