Activities Desk Agent - Jackson Lake Lodge, Wyoming - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Activities Desk Agent has a primary focus on providing courteous, efficient, and knowledgeable service to all guests interested in participating in Grand Teton Lodge Company and Flagg Ranch Company-offered activities.  Activities Desk Agents are expected to be engaging and welcoming to all guests coming though the Lodge lobby, as well as being knowledgeable of the park and surrounding area.  Equally as important, you are here to have some fun too!

The Activities Desk Agent responsibilities at Jackson Lake Lodge include, but are not limited to:

• Provides information and arranges reservations for all activities and transportation for all GTLC locations
• Possesses knowledge of all activities offered at GTLC and Flagg Ranch
• Issues tickets and refunds for specific activities
• Uphold all National Park Service and Brand Standard requirements
• Accurately records all advance reservations and cancellations
• Operation of Visual One Activities Schedule
• Knowledge of frequently asked questions; Grand Teton Lodge activities, National Park activities, hiking trails, things for kids to do, activities in Jackson and Teton Village, hotels/motels in Jackson, good restaurants, white water trips, babysitting, church services, weather, traffic updates, menus, airport and bus schedules, and Grand Teton Lodge Company rates
• Assists guests in making reservations at any food and beverage outlet within GTLC that requires or encourages reservations
• Assists guests in making reservations for regional and outlying activity operations
• Arranges special transportation needs for guests
• Possesses knowledge of all activities offered and is able to answer questions concerning these activities
• Other duties as assigned

The Activities Desk Agent position asks that any candidate be able to demonstrate the following skills or experience:

• Strong working knowledge of computers – Preferred

• Fluent in understanding and speaking English - Required
• Friendly, courteous, engaging and passionate - Required
• The ability to relate well to guests and employees - Required
• Perform under pressure - Required
• Basic math skills – Preferred
• Cash handling – Preferred
• Experience with Visual One – Preferred
• Knowledge of Grand Teton National Park – Preferred

Come capture the “Spirit of the Tetons” in one of the most photographed mountain ranges in North America. Our team returns year after year to ensure that our guests get the most out of our abundant wildlife, breathtaking views, hiking trails, fishing and much more. We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as free staff housing. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 152612