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Inbound Healthcare CSR - $15/hr - $16/hr - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, Arizona 85003 Phoenix, Arizona |
About this job
Start Date: July 23rd!
Inbound Healthcare Call Center Rep
This position is located in the Customer Service department, an inbound call center operation.
Under supervision, the CSR provides telephonic assistance to health plan members and representatives of health care providers and associated health plans relating to all aspects of relevant health plan programs and benefits.
Answer 2 types of incoming calls.
- Health plan members asking questions regarding billing, referrals to local doctors, and benefit plans.
- Doctor's offices asking questions regarding patients coverage and eligibility.
The CSR will use company systems applications and reference resources to investigate, analyze, and resolve caller inquiries with a focus on fully responding to and anticipating other information they may need.
The goal of each interaction is to fully resolve the callers expressed and other potential information needs on that call and to achieve superior levels of customer satisfaction.
Following the applicable period of training and skill development, the CSR will be expected to adhere to call center schedules and to achieve defined productivity and quality performance standards.
Assistance, guidance and support are provided by the assigned Team Lead CSR and Training and Development staff members.
Hours: Contact Center hours are Monday-Friday, 4:00am-6:00pm. Saturday 10am-5pm.
Qualified candidates please send your resume directly Jessica Parsons or apply below!
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.
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