Customer Service Administrator - Full-time / Part-time

Position Summary:
This incumbent will work in an inbound call center environment and be responsible for communicating with brokers, management companies and business owners on a daily basis via phone and email. In addition, this position requires ongoing communication with our sales, customer service, and dispatch teams.

Answer phones and respond to customer requests

Utilize company software to perform contract reviews and sign-ups

Maintain accurate data entry on all customer accounts

Provide customers with company's service information

Identify, research, and resolve customer issues

Accurately perform data entry on a large quantity of contracts/documents

Follow-up on customer inquiries not immediately resolved

Recommend process improvements

Utilize email communication as required

Appropriately direct non-customer related calls

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.