Field Customer Service Specialist - Full-time / Part-time

A prominent company in the Tulsa Area is looking for motivated individuals with exceptional customer service skills, experience with sampling, and able to work independently.

Please review the job description below; if interested APPLY TODAY!

POSITION SUMMARY:
The Field Customer Service Specialist is responsible for the operation of the remote service center. This remote service center includes: Field Sampling, Courier Service, Bottle Orders, Lead Generation, Customer communication, and Coordinating Sales calls and follow up with the Sales Manager or Account Executive. The Field Customer Service Specialist is responsible for creating a relationship with client to eliminate any void of communication and handle all concerns immediately. The Field Customer Service Specialist will provide field sampling, on-call courier pickups and delivery for clients. Provides bottle inventory services as needed. This includes periodic checkup (one per week or more often if necessary). The field sampling & courier service will provide the opportunity to listen to clients needs and generate quotes & new revenue with actions items to follow-up on with the clients.

II. JOB DUTIES & RESPONSIBILITIES:
* Expand region's list of active clients and increase revenue obtained from existing clients
* Develop list of potential target clients and review with account executives or Sales Manager and project management group to prioritize who would receive the courier service.
* Develop customer list and target clients that could use the laboratory's services.
* Respond to bidding situations and seek out opportunities.
* Prepare bottle orders for customers to include bottles, labels, COCs to customers.
* Drives company vehicle to sample, deliver or pick-up samples/bottle orders to clients.
* Daily set ups of sampling equipment and flow monitoring.
* Daily maintenance of equipment (cleaning and repair).
* Construct and install primary flow measurement devices (weirs, flames).
* Respond to client calls regarding field sampling, bottle stocking/inventory, bottle drop offs and sample pick-up
* Determine competition, bid selection criteria, and with manager, develop response strategy and pricing.
* Develop rapport with clients. Ask questions related to the service they are receiving from Pace; gather information about the clients, their company and any competition; establish trust and confidence with the client; provide information regarding projects, bottles, preservatives, etc. to help aid in showing our competence in the environment field.
* During client visits the Customer Service Specialist will ask for bid opportunities and work with the sales manager or account executive to quote and get these opportunities to a quote and win opportunities.
* Provide account executives and project managers with critical information about clients, readily update computer software with customer information.
* Communicate with Client Services to follow through on field sampling, sample pick-ups or bottle drops that my have come through the Project Managers.
* Follow up with clients who have not utilized the service for a while.
* Deliver critical data or reports, answer questions or discrepancies.
* Promotes cooperation and teamwork among staff.
* Schedule meetings with customers. These visits must be in place to help grow that local market.
* Identifying new targets and leads to process to build and grow
* Participate in trade shows as directed by management, to maximize exposure to clients. Follow-up on leads, provide feedback to management.
* Develop plan for personal calls on key clients, based on documented strategy for winning client's business, which is developed with management.
* Be responsive to requests and client concerns; track, follow-up, and review with management.
* Involve other personnel as needed to enhance customer relationship, as decided with management.
* With management, develop tactical picture of how to maximize revenue for the region, and identify untapped potential.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.